Comfort Inn & Suites Scarborough-Portland

Easy to find

The bathtub was nasty has to clean it before use

Free breakfast

Can't bring the breakfast back to your room

I started using the Scarborough, ME Comfort Inn for myself and family members a few months ago instead of the South Portland Best Western as I usually did; since then we've probably stayed at the Scarborough Comfort Inn 8 or 9 total nights. We stayed at the Scarborough Comfort Inn arriving Friday, Dec. 12, 2025 and departing Sunday, Dec. 14, 2025. When we checked into our room (213) around 3:00pm'ish the hallway REEKED of marijuana smoke. While I realize pot smoking is legal in Maine it was my understanding that this is a non-smoking property. When we checked into our rooms on the second floor on August 25, 2025 (a previous stay) the hallway had a strong smell of marijuana smoke. We left to pick people up at the airport and returned to the hotel later that night, around perhaps 8:00pm'ish. When we arrived the front desk reception area smelled strongly of marijuana smoke. It appears that smoking marijuana in public areas in this hotel is an accepted practice that management does not police. We departed Sunday morning 12/14/2025 and when I arrived home I discovered that I had left a triangle shaped "knee pillow" under the covers in the bed. I called the hotel on Monday morning 12/15/2025 and was told the front desk person would check with housekeeping and get back to me. Having not received the promised phone call I AGAIN called the hotel at 5:36pm on Tuesday 12/16/2025. The front desk people on all occasions that I have been in contact with them on all stays have been less than warm and friendly; being that they're in the hospitality industry you would think they would train their front desk people to be hospitable. The front desk person on 12/16/2025 at 5:36pm informed me that the housekeeping people did not see / find my pillow. SERIOUSLY? When the room service people stripped the bed they did not see a TRIANGULAR SHAPED pillow that obviously was NOT the hotel's pillow under the covers of the bed? That seems highly doubtful; I'm guessing housekeeping just threw it away because they were lazy. I asked to speak to the hotel's owner or general manager. I was put on hold for 1 hour and 1 minute and was then hung up on. I called back and was told the general manager would be in after noon the next day and to call back the next day. Upon calling back I was told that the general manager was not in and they would call me back. Doubtful. I'd recommend NOT staying at the Scarborough, Maine Comfort Inn.

They accommodate my disability without hesitation

Nothing it was al good

Exceptional Value and Service During our visit to Portland, the Comfort Inn & Suites stood out for its excellent value. The staff was consistently friendly and attentive, ensuring that our experience was both pleasant and hassle-free from check-in to check-out. Their professionalism contributed significantly to our overall satisfaction. Our room was spacious and immaculately clean, with no unpleasant odors. It provided a comfortable and relaxing environment for my family, allowing us to unwind and recharge after long days of exploring the city. The amenities offered by the hotel added great value to our stay. Each morning, we enjoyed a complimentary hot breakfast, which included a variety of options such as toast, bagels, croissants, waffles, omelets, and sausage. This generous spread was a welcome start to our days. My teenagers particularly appreciated the free WiFi, which offered reliable internet access to all guests. The pool and hot tubs provided the perfect opportunity for both relaxation and recreation, rounding out a memorable and comfortable experience at the Comfort Inn & Suites.

Very good, coffee grest

Byliśmy w hotelu 10 dni ,śniadanie !! Dzień w dzień to samo ,na szczęście była gofrownica ,dziwny zapach w hotelu bardzo intensywny ,płyn do mycia podłóg ???