TownePlace Suites by Marriott Erie

It was close to the locations we came to see.

There was no deadbolt for main door. And the security flip lock seemed sketchy at best. The room layout was awkward. Very small. The bed was next to the window which faced a wall (no view whatsoever) and the air/heat unit below the window. So when the fan was on, it blew the curtain up over the bed. It was chilly, so we turned the fan off. But in the summer there’s no way you would be able to sleep with the curtain dragging over and above you all night. There was a door in the back of the closet that opened into the bathroom. That “back door” could not be locked. So someone could enter the room from the hall, slip through the closet and into your shower. Not cool. Whole hotel itself is not in a high crime area, the room did not feel secure right along the highway. We had booked a room described as being a king bed w sofa bed. Upon arriving, it was a queen bed, no sofa. I called the front desk and was told the agency I booked through had the wrong room description. When I said I really wanted the king bed, no offer was made to move us to another room for the upcharge. It was just “sorry”, no explanation of availability or anything. Just too bad, so sad. No hot chocolate available at the free coffee/tea station because the truck hadn’t arrived. Yet there was a grocery store across the street that sold hot cocoa packets to mix with hot water just like tea bags. Our room was never serviced during our stay: no trash emptied, nothing fresh towels even when we followed the in room signage and left them on the floor. Not impressed by level of poor customer service.

I loved my stay!

Room was clean and comfortable

Needed a comfy bed, hot shower, good hot breakfast. We got all 3, everything in working order. Shower water pressure was a bit strong. Everything was clean.

Great hotel tucked in the back of the mall property. Check in girl was awesome. Room was great, little bit of a weird layout but happy with the room!

Clean rooms, attentive friendly staff

No complaints

Staff very helpful