La Mision Loreto Hotel

Overall a great hotel with staff generally friendly. Restaurant has a great breakfast with fantastic staff. So friendly and customer focused. Dinner has amazing food by talented chefs. Evening servers are hit and miss on friendliness and service.

First, their "ocean view" description is a stretch. It includes rooms with no view due to vegetation or those on the pool deck with no privacy and a view blocked by a wall. I refused the first room and was offered another, but this shouldn’t happen at this price point. The pool is unheated and freezing – colder than Whistler pools in winter. On Christmas Day, even the hot tub was cold because "someone left it off." Why not cover it at night to avoid wasting energy and leaving guests without basic amenities? Yet, they had time to call and complain about us drying towels on our patio. Did they offer replacements? Of course not. Service is mediocre. Empty cans sit by the pool for hours. At breakfast, I found hair in my tortilla and the tables were filthy. The hairy food was taken away, but nothing else – no apology, no resolution. Late-night parties in the hotel's private disco kept us awake despite a 10 PM silence policy, which they break for themselves. My email about it? Ignored. Amenities are a joke. No fridge, no ice, and no follow-through when I requested a fridge. If there’s no poolside service, at least let guests retrieve cold drinks themselves. On our last day, getting towels required a form, and the bathroom reeked of sewage. Accommodations are clean but far from luxurious. Management is absent, and they rely on a third-party to respond to reviews, showing they don’t care about guest experiences. Save your money – stay elsewhere.

We had a wonderful stay. Marcel was above and beyond helpful. Breakfast was delicious and the hot tub was fabulous. The view from our room was amazing.

The staff was very welcoming and helpful. The views around the hotel were beautiful and I loved the pizza at the bar! The breakfast buffet was also delicious.

Staff was great! Good good too and great location

The hotel was a superior experience….I highly recommended this hotel if you like customer service.

Wonderful hotel. Attentive, friendly staff. Spotlessly clean.

We had an excellent stay. Great service and nice facilities. Having a gym and heating up the pool if possible will make it even better!

The nicest thing about the La Mision Hotel is the employees. The service was fantastic in the restaurants and every employee was so nice and helpful.

Restaurant is fantastic. Amazing brunch and dinner, liked it so much we ate there multiple times. Spa was nice and so was pool. Very convenient location. Also we found our room and the premises to be spotless, so clean.