Holiday Inn Express & Suites Lexington NW-The Vineyard by IHG

Great location and beautiful property

Staff is awesome. Hotel is safe and comfortable

This was once a great hotel but currently there is a lack of supervision, management and direction to operational staff. It's located at Childress Vineyards and land surrounding hotel are magnificent. SUCH a shame. Our room was never cleaned or refreshed with towels for a 4 night scheduled stay. Front desk said they only cleaned rooms every 3 days but we'd not been informed upon check-in. We normally keep DO NOT DISTURB on our door for a number of reasons but check in with housekeeping when they are in the hall. Was told by their staff our room was designated as marked out "not to be cleaned" because they only clean rooms every 5 days.. Front desk said they'd send next day cleaning which never arrived. Pink and black mold in shower and tracks, dirty tile room entry way. 2 thin towels, bathcloths and hand towels in bath. November 23rd but housekeeping had placed A/C on 65 and fan run and thermostat malfunctioned. We did manage to get emergency heat switch to work intermittently until maintenance came Thanksgiving morning and was able to correct. Lights not functioning in portico check in area so very dark when trying to unload cars at night or pickup from front door. Very pleasant check-in staff, decent breakfast service, etc. 2 cars were broken in to by smashing the windows the night before we left. Don't stay here until they improve this property or it is sold to m ore responsible owners. Holiday Inn Express should pull their name off the building.

The pool had too much bleach

I opted for this location as it appeared beautiful. I had a larger suite with the terrace. My room had a hole in the wall (large) and torn up carpet. The hotel itself is looking old and dated. Staff was unfriendly at best. And to be 2022 nearly 2023 not to have the snack counter open and room service/make up available due to “Covid” is honestly rediculous. I was scheduled to be here for nearly a month, I have changed my next three weeks stay.

Front desk staff top notch and very helpful. We had to change room in middle of night because of very loud patrons but manager compensated us with a nice discount. Rooms were nice and sufficient for sleeping and getting a shower😏

This was an excellent hotel! I would definitely return due to location and quality of service.

Arrived at the property to check.. my reservation as for a 2 queen room. I was told that all the queen rooms were sold out. I could take a king room or nothing.

Very nice staff. Room and lobby were very clean. Will revisit.

It was great except we were sold on the indoor pool however, the pool didn’t work. That was the main reason I picked this hotel.