Holiday Inn Express Hotel & Suites Austin NE-Hutto by IHG

Overall the stay was good. However, the phone and clock didn’t work in my room. I did let the front desk know about it but nothing ever became of it. The staff was very polite and friendly as well as the housekeeping staff. If ever in the area again, I would stay here, based on the professionalism of the staff and the cleanliness of the facility.

Standard Holiday Inn breakfast. Good-sized rooms. Good location for our activities, might not be for yours.

Hotel was in a nice location, staff was friendly and helpful. The only real issue was the carpet was sticky to the touch on one side of the bed. It left your feet and shoes sticky on the bottom. Not great.

Clean big room perfect for what we needed

Overall very satisfying

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First room we checked in the bathroom smelled like straight Urine. Went to use the phone to call down to the front desk and it didnt work. I went down and she apologized and got us a new room. The carpet need cleaned badly. They were sticky. Our shoes were sticking to the front area when we walked in. Wall plug ins were loose or did not work. The phone in the 2nd room we got moved to i picked up the next day and the whole cord fell out of the phone because the phone jack part was broken. Ice machine down on 3rd floor.

The staff were superb. A million thanks to Mr Alex. He went out of his way to make our stayed more enjoyable. He was the to go person. We enjoyed the breakfast and the indoor pool.

It needs a little TLC. Not much.