Comfort Inn & Suites Near Ontario Airport

The staff was amazing and was very clean

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I love that it was located close to where I needed to be. I love the layout of the suite. It was fuctional and created space that we personally needed. The pool and jacuzzi was big enough, but I was the only one using that facility at the time. Parking was enough.

First night the door was malfunctioning. You could close the door by the handle if you were I inside the room, but if you were outside the door would not shut. We had to show the attendant by having her come up because our verbal explanation didn't seem real. One had to see it to believe it. Then she figured n out that if you held your card-key to it then the latch would release, but you had to quickly shut it. Their solution was to move us to another room the next day. Which was an inconvenience because we could not really settle down and unpack the first night. The coffee was weak the first night, brown water. The front told us that it had to packs already and that is how they are instructed to make it. Very disappointed, but the next day for complimentary breaks the coffee was well balanced. I believe someone got lazy and did not replace the packets and just added water. There was no hot water in the bathroom sink. We were hopeful that the other room would have it. So we made no complain with the first room. The second room we move into was missing the shower door handle from the inside. We let them know the 2nd night but we told them that we preferred if we were in the room when it was installed. I assumed that since we told them that night before that maintenance would be ready for it. So on the 3rd day but our 4th night, I mentioned the lack of hot water in the 2nd room and they are welcome to take rake of it that morning since we were not in a rush to leave. I also mentioned the shower door handle. The maintenance guy came and was courteous and polite. He fixed the hot water and was ready to leave. I asked and showed the if the mentioned to him about the door handle and he seemed surprised that it was missing. He said he will be back. We waited for a few. However it was time for us to go. We mentioned to the front that we were leaving. When we came back we let them know and asked if he found a door handle, but they said he was at lunch.

A good night stay.

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