Baymont Inn & Suites by Wyndham Sturgis

I have stayed at this hotel before. One of the reasons I do is because they have someone at the front desk 24/7. Each time I have stayed here I arrived somewhere between midnight and 1:00 am. This time was no different. When I made the reservation, I let them know to expect my late arrival. In the past when I stayed here, the person working at the front desk was great and I was impressed with great service, so late at night. On Saturday, April 11, I stayed again. I did call and let them know to expect me about 1 am, and to confirm someone would be at the front desk. When we arrived (after 12 hours of driving), there was no one in sight. There was no bell, no one in the office behind the front desk, etc. So I called the hotel number. The phone rang and rang and rang. We walked up and down the hall to try and find someone. The laundry room was empty. There was no noise or sounds of someone vacuming or doing laundry or anything. We called again. I checked the lounge, the door was locked up. We called again. Finally, I went to the gaming room, expecting it to be locked. There was a woman sitting there playing games on one of the machines. She looked up at me and then back at her game. She did not ask if she could help me. I finally asked if anyone else was in there as I was looking for a staff person. She did not answer at first, but looked back at her game. Then she sighed and said she could help and finally got up. She wore no name tag or anything that identified her as staff. I said that we had been calling the hotel phone for a very long time and trying to find staff. She claimed that she had been vacuuming and did not hear the phone (we had walked up and down the hall and saw no one and heard no vacuuming. You could see the little hall to the gaming area and no one had walked by the entire time we were trying to get ahold of her. She had been gaming the entire time. The room was fine. It was clean, mattresses were a bit worn, but not bad. Everything else was fine. I imagine it does get boring working the overnight or late night shift, but to completely ignore the phone and hotel guests so that you can game is not acceptable. We will stay there again, but I hope she is not the one working when we do.

We have stayed a couple time the hot water never hot

Breakfast was decent with nice selection.

This was probably THE worst hotel stay I’ve ever had. The amount of bugs crawling around my room was of biblical proportions. I think I killed 15 stink bugs crawling around the room. On my bed, the curtains, the floor, the AC unit, and in the bathroom. On top of that, I pulled back my sheets and a fly came crawling out. There were even more dead bugs and moths on the floor. I could hardly sleep because I was afraid of bugs crawling all over me while I sleep. The elevator sounded like it was going to crash and fall to the basement. The whole building smelled old and musty. Maybe use some of that casino money to hire a bug exterminator?

Clean room. Nice front desk.

We felt very safe and secure after a very long drive. It was a great treat to have dining options available right at the motel. No additional driving! The bed was very comfortable, our room was very clean, our check in and check out were easily completed. Would definitely stay there again!

Friendly staff, clean rooms, easy access parking

Killed 2 roaches in the first 30 minutes in the room.

Nice place and people.

Great place.