Holiday Inn Express Hotel & Suites Brooksville-I-75 by IHG

Wonderful property and staff

After reporting excessive noise from the room next door around midnight we were surprised and unsettled when the hotel manager knocked on our door accompanied by two officers. Instead of addressing our concern we were told that the guests next door were simply playing cards implying no further action would be taken. This response left us as two women feeling unsafe and dismissed. It's unclear what the hotel's policy is in situations like this but the handling of the issue did not make us feel supported as guests. I strongly recommend that corporate provide better training for staff on how to address guest concerns with professionalism safety and respect. Unlike other hotels we've stayed at this location does not appear to have any designated quiet hours something that should be reconsidered. If safety and peace of mind matter to you I’d suggest staying in Wesley Chapel instead. Don’t compromise your comfort here.

It was our second time at this hotel, and it was just as pleasant as our first visit. We would certainly stay here again.

Staff is great, property is clean, super convenient area.

Rooms were very clean. Staff was very friendly and accommodating.

The staff is amazing the hotel is renovated and beautiful very clean but the staff is amazing very accommodating and helpful we were broke down stuck here for 3 days and they were so kind to to us

The beds were SUPER COMFY!! One of the best night’s sleep I’ve had at a hotel. The staff members were very friendly, fast and accommodating. I left my pillow, but I called back and they are willing to hold it for me. Everything was amazing. The breakfast was meh, but everything else was on point!

Breakfast

Clean, good location, professional staff

Very nice