Comfort Inn & Suites Suwanee - Sugarloaf

The location was convenient and the night staff was nice.

The first room that we had was filthy. The sheets and comforter looked like someone had already slept on them and there was a foul odor in the room. The breakfast wasn't good and it was cold. They gave us a second room that was a little better. Staff stated they were not properly staffed for housekeeping

I had a double Queen superior suite. The beds were very comfortable. The breakfast was good with different options (sausage, eggs, toast/muffins/bagels, cereal (3 different kinds), yogurt, waffles (you make your own), banana, oj, coffee, milk. I love the location because there are many stores.

There was a hole in the bottom of the wall, the iron was broke, housekeeping comes every third day of your stay. We stayed 4 nights and no one came to clean.

I checked into this property around midnight due to business travel and went directly to sleep because of exhaustion. The following morning, I discovered multiple baby cockroaches in the bathroom, which strongly suggests an ongoing pest infestation rather than an isolated incident. At checkout, I immediately informed the front desk and requested to speak with the manager. Although the manager was present in the office and clearly visible, she refused to come out or address the issue. Instead, the front desk was instructed to hand me a business card and tell me to call a corporate 800 number. No apology, explanation, or concern was offered. This response demonstrates a serious lack of professionalism and accountability. As a result of this situation, I was forced to remove and clean all clothing and thoroughly disinfect my luggage before entering my home. My business trip was negatively impacted and completely avoidable. The condition of the room and the management’s dismissive response are unacceptable. I would not recommend this property to business travelers or families who expect basic cleanliness and professional customer service.

The bed was comfortable. Room was clean.

Some items were run down. Ie, carpet, closet doors all scratched up.

The location was great. We stayed here because it wasn't far from family. It was in a location surrounded by restaurants, stores and activities

The property is almost identical of what it was several years ago when we stayed here. The property needs several updates and a designated person to run breakfast. The housekeeping staff is mediocre. There was noticeable things that hadn't been cleaned like the glass on the elevator, the elevator doors, behind the toilet, the plastic tray in the bathroom that was dusty and didn't appear to be cleaned recently just to name a few things. Finally, the staff was curt and could have been more friendly. A simple greeting such as hello/hi/goodmorning can go a long way or even asking guest if all is well during their stay makes guest feel welcome