Holiday Inn Express Hotel & Suites Ontario by IHG

Great room for four adults and our infant grandbaby. Nice and clean, and fluffy comfie pillows and beds. Front desk explained everything clearly and was helpful upon checking in.

Could hear someone above us, stomping and jumping around in his room. Was a little noisy when we were trying to get to bed.

Clean comfortable

Nothing

The staff were great. Helpful, Kind, Pleasant. I interacted with many different staff members. Most were very friendly.

Every hotel has issues. The hallway and staircase to our room had a strange smell. The smell was in our room as well. I mentioned it to staff. They attempted to mitigate it that instant. Some success. The next day, hallway and staircase were being professionally cleaned. Our room smell went away. They can't control everything that happens in the hotel but they can control their response. I think they did a great job.

Location with easy freeway access, hot breakfast included

Needs more whole wheat toast options at breakfast. Mattress was too soft. The bath towels were thin and worn.

The staff were all amazing! I can’t remember everyone’s names but Gabriela and Christian at the front desk checked us in and made us feel at home the entire stay!

Very friendly and accommodating!

Had to have maps to figure out how to get there.