InterContinental Qingdao by IHG

Great hotel and very helpful staff especially thanks to Jeniffer Han who help us during the check-in process and welcomed us to Qingdao. Room is very comfortable and clean. Nice breakfast! Great location too hotel near the marina and surrounded by some great shopping malls.

i got the trip with my girlfriend, this hotel make me feel lot bit older than other IHG hotel, but it’s has the pretty good service from Allen and Iris of guest relation department, they show me how important of my stay experience for this hotel, I have to say that it’s a really goooooood idea for this hotel , the view of executive club also fantastic!!!!!!!!love here!!!!!!!!

perfect stay, clean room, nice restaurant

Amazing stay! a fantastic breakfast!

The hotel itself was very nice and relaxing. It is in walking distance to the Olympic port. The sea view room was AWESOME! Even thou it was an awesome stay, I still have couple of things to say to people who have young child with them. Firstly, there were no metro station near the hotel, closest one will be about 1.3Km away. There is a bus stop just round the corner. Secondly, there is a helipad near the hotel at the port, you will still be able to hear helicopter landing and taking off, my son was so excited to see the helicopter he demands us to stay there again next time. (lol) Thirdly, There are not much tourist attractions around the hotel, you will either have to take a taxi (what we did) or take public transport, it takes around 30min to get to the city center. Overall, this was an awesome stay and I will not hesitate to book here again for my next trip to QingDao.

The hotel locates at a great place, on the sea shore in Qingdao downtown. The decoration of rooms are old and out of date, also the size of room is limited. Some rooms' view is good, which facing the sea, but generally just normal sea view. The service part is somewhat disappointing. when check in, the reception printed my Spire Ambassador benefits on a paper, which is nice, but I was told there is an identical copy on my room's desk and the reception refuse to give me her copy. But there is not actually in the room. Thus when I walked to Executive Lounge, I was told that I'm not granted access. And I have check the benefit policy and it is stated the Spire member will not be granted Executive Lounge access in Intercontinental hotels, which is also somewhat different in other Intercontinental hotels that I lived, but it fits the public policy. It is OK that the hotel controls how to benefit the members, but if a clear list is already printed and shown to me when check in, I don't understand why I wasn't receive it in person at the beginning but after humiliated at Executive Lounge entry. So I have to place this hotel as my last choice in Qingdao, and fortunately there are many alternatives surrounding.

In time of Covid-19 you would expect a better attention on cleanliness. Moldy shower, stained carpet, sofa and bed head, obsolete furniture. Even in the elevator there was a tag about cleaning every hour, but the big hand sanitizer was empty, that shows the ridiculous and fake promise of cleaning every hour. The most disappointing part was the night I tried to drink a cocktail at the bar at rooftop. Me and my girlfriend were rudely approached by the two ladies at the hostess desk, they were removed from their lazyness on mobile and had to attend us, so the tone was very offset. We being asked if we purchased a voucher, and we were surprised to hear, as nobody in the hotel told us about it. Once agreed on buy it, we understood that only limited cocktails and drinks were to be consumed with it, I asked if could change for a negroni, but got declined. So, I went to the bar for a classic cocktail, but couldn't get it and have been treated as an outside bugger!!! I went to complain to duty manager and he laughed on my face, shrugging shoulders and saying it was not hotel fault as the bar is managed by third party company, I told I was a guest and he still laughed at me, ASHAMING. Ridiculous hotel with shameful costumer service and pathetic hygiene standards

ホテルはキレイで清潔感有り安心して宿泊できる。また海沿いに面してあり窓からの景色もキレイ。

Excellent location with good hygiene concept - unfortunately, some basic / standard processes did not work out very well during my stay including eg check-in and check-out times too long, order process / follow-up in breakfast facility, ageing of room not as in line with expectations

Very warm welcome whilst arrival and reception friendly to complete the check-in to make us get into the room easily. Splendid view and non-compromised food; the GRO/Jessica offered us the superb service and carefully look after our living & demands. Definitely will come to live here again, thanks Qingdao IC hotel 👍