Comfort Inn & Suites Cedar Hill Duncanville

The person at the front desk was very friendly,

The whole hotel smelled marijuana and the room was full of cockroaches. We went in and were there for about 2 minutes before going to talk to the receptionist to ask for a refund.

Cleanliness

Everything was good

It was more good than bad. Just a few changes could really help make this an amazing stay.

The shower curtain is not long enough and had to wipe up water after every shower. 2- need to make room window curtains closeable the sun does not allow for sleeping in. I had a bag of chips get invaded by ants that were coming up the wall behind the desk, no biggie But may want to check into that. The gym needs machine wipes and even some sanitizer would be nice. And for sure do away with the scrambled eggs for the breakfast and stick to the omelettes and bacon.

The front desk has been amazing. Very friendly and helpful, accommodating my several date changes. The housekeeping staff has been wonderful too. The room was clean and the linens are crisp and fresh. The air conditioning is nice and cold; perfect. Overall a very cozy stay.

Everything has been wonderful here. The check in was easy and quick. The front desk staff has been amazing and accommodating, even with multiple date changes on my part. It’s a quiet property and the room was very clean, the linens fresh and crisp. Housekeeping has been wonderful too. The continental breakfast has been delicious. It’s been a very cozy stay.

When we arrived there was a large roach Texas water bug in the room on the carpet in front of the A/C. I went to the front desk to let them know. It was not cleaned up. The next day the room was not cleaned and the roach was still there. The next morning I asked the maid to clean it up. That evening when we came back, still there meaning that area of the room had not been touched. Went back to the front desk and was asked if I wanted her to clean it up. Yes ofcourse I did. The young lady came up with paper towels and a plastic bag and cleaned it up. Really we expected more from housekeeping. I personally did not want to touch it to clean it up. But found it too gross to touch a giant roach.

The room was very clean and well stocked. The towels and linens have all been fresh and crisp. It’s a very quiet property and the front desk staff and housekeeping have been very attentive and friendly. I’ve had to adjust my stay dates twice and they’ve been very accommodating. The continental breakfast has been fantastic; plenty of delicious options, even coming later during the service window. There is no ice machine on my floor but I haven’t needed any, and there are machines on the other floors that I’ve seen (which are easy to access with the elevators). I did have to do a load of laundry, and there are two washer/dryer machines, but only one was working. Again, it wasn’t an issue for me as I had a small load and could do it anytime of the day. Overall, this is a remarkable hotel and has made me feel very comfortable and welcome. I’d definitely stay here again.