Hilton Garden Inn Lakewood

The lobby n pool area

The most expensive Hilton I ever stayed at. 325 was ridiculous. There was pubic hair on the bed black hair all over the bathroom. The rugs in the hallway and the room were dirty filthy stained. I know they were remodeling but the room was so old they should be ashamed of theirselves for charging so much money.

My wife and I were surprised at how well kept the hotel room was.

There was nothing wrong with the hotel we were pleased with the accommodation.

Was close to the wedding we were attending. No other reason for going there. Not much else to like here.

Get to room. Notice earplugs next to beg. Bad sign! Room is cold as temp was set to 65 but other hotel do same. Turn up temp at thermostat. 5 minutes later heater is still blowing cold air. Called desk. They said it "takes a while". 5 minute more warm air started coming. Use toilet. I wouldn't flush. Neither sink nor shower work. Call desk. They say they will send someone. They call back in a few minutes and say problem is that renovations in another park of hotel resulted in turn off of our water. We could wait 30-60 minutes or move! Ask for new room. Would they apologize or compensate us for inconvenience. Clerks says no. I say that is not the right answer. Clerk goes off to talk to manager and 5 minutes later comes back with small offer. Bizarre experience!!!!

Good

The people

Cleaning Noise Old rooms

I was disappointed that when I asked for a later checkout because I was not feeling well I was told I could only get an extra 30 minutes. Additionally, my coffee maker was not working and I needed to wait for an hour before someone came to replace it.

Friendly people, nice breakfast. Good steakhouse next to the hotel.

Bottle water is not for free, $3/bottle. Anything else is perfect.