Kempinski Hotel Suzhou

Comfortable but far in distance from any amenities.

I asked for a non-smoking room, but was a room with heavy smoke smell. Changed to another and was fine with it!

Not recommended if you have business to attend to in Suzhou, it is located way off the city centre or the CBD. And as a lake and golf course hotel it does not impress.

The hotel was great, very clean, very nice, and the staff was very helpful and polite. I highly recommend this hotel.

Not as good as I expected. Room was old, air-condition not work well,you should take under 6.5 degree.House keeper took our room card...I won't come again.

The hotel is well kept. In its own grounds, which is nice if you want to get away from everything. But if you want easy access to the city, your only real option is taxi. I found the hotel staff a little abrupt and unhelpful, though I think that may result more from an English language nervousness than anything else.

There are minimum service you can get to American standard. I smell smoke when entered in non-smoking room, and found cigarette ashes on the holder by toilet. I have used this hotel for so many times, and getting tired of its poor service even I used the club service all the time. I am going to try another hotel in the area next time in upcoming October trip.

hotel position is great, on the lake surrounded with loots of trees and during the day and evening there is a wind all the time so it is not hot during summer it is great hotel for vacation but less for business because it is not close to city business center

Nice huge hotel with modern comforts. The staff upgraded me to a suite which was huge! The staff was courteous and helpful in English. However, the hairdryer barely worked, aircon worked but never able to get the room right, either too cold or stuffy. The hotel is surrounded by a golf course and lake, its a 20 minute walk just to get to the gate of this property. Overall, good stay.

Very clean and well-appointed hotel located near a beautiful lake. The food and bar options aren't terribly exciting, though.