Holiday Inn Express & Suites Klamath Falls Central by IHG

This is first time I have run into the reservation is not found in the hotel. After 15 minutes of discussion, they told me that my reservation stuck in the reservation system and it is third party (Hotels.com) app's fault. Then they told me that there is a last reserved room available and we got "lucky" to have it. When I get the room, we realize it was full of smoke smell. It is obvious they knew the room is not suitable for anyone, especially travelers like us with two young kids. When I went down to ask the front desk staff to switch room, her attitude is "I told you it is last room" and told me to use spray to get ride of the odor. She didn't even try to express the willingness to search or offer help to clean or attempt to find other solution. This is worst Holiday Inn Express I have ever been to.

Great stay

Great relaxing time

Great experience. Heather, the receptionist greeted me with a smile, was very quick checking me in and providing information regarding the hotel. My room was large, clean and very quiet. Breakfast and a good variety. Coffee, tea and hot chocolate was available 24 hours a day in the lobby, plus had coffee in my room along with a clean mini refrigerator and a small microwave.

Great

The rooms were great. We had 3 separate rooms. The hotel realized we were all together and put our rooms together. It was awesome.

Property was clean and comfortable. But it is in a commercial/industrial area. Rooms had paper thin walls. I could hear guests in the hall and in the room next door.

Breakfast was disappointing. Eggs tasted and looked manufactured and the sausage patties were not browned they looked boiled.

Very helpful and friendly staff. Room was very clean. Will return when we come back that way.

Very nice and new. Some construction going on around it.