Quinta Bela Sao Tiago

Such a beautiful, authentic hotel, in a lovely setting in the old town overlooking the sea. If you want slick and modern, the hotel district will suit you better, but if you enjoy character, gardens, spacious classic rooms and a real feel of the country you are visiting, I would completely recommend this hotel. My tiny note to the managers is that morning coffee needs an upgrade. We chose a room with a street and Mountain View, it was much bigger than expected and sitting on the sunny balcony every morning was a delight, followed by breakfast on the terrace looking at the lovely pool and sea. We enjoyed every minute of being here and will certainly return.

we were upgraded to a family suit at the top of the building, spacious, sea and pool views but an odd shaped room. Great location above Old town with restaurants with easy walk to main tourist areas in Funchal.

I can only say terrible because having paid for private transfers to get to the hotel, we were greeted with “oh did you not get the message? You’ve been moved”. No explanation, just a shrug and assurance we were going to their much nicer sister hotel. The new hotel was very pleasant with lovely views, BUT not in the city - 2 miles from our chosen hotel, and up a very long steep incline . It was also up in a residential area which then required buses or taxis to get anywhere , as there were no bars/ restaurants or any other things nearby. And no shuttle . We tried complaining but have just been blanked. Had we been told of the move we’d have cancelled the booking; we did not want to be out of the city, as I’ve recently had knee ops and wanted to be close to things for our very short break on Madeira. Very disappointing

It’s a fraud. Showed up to check in and was told I didn’t book there, but a sister property 3 miles up and out of town. Did not honor the reservation I had through hotels.com, I was left to deal with it on my own. 3 emails to this hotel and not one works. The manager is “ never in” it’s a scam

Parking sucked and there was not enough of it because the hotel kept using it for there vehicles! Told us to pay off site!!, David the front desk guy was rude and unhelpful our hold trip and with many problems which he did not fix a promised! Like the 120 in the bathroom which did not work so my electric toothbrush got fried in a room outlet which he did not care about! Breakfast was Awful, slow and we stopped eating after 2 days for our 10 day trip. Dishes sat in our room all week and never gave us more coffee for our room. We also went out and could not get back in their locked gate at night for more than 30 minutes!!! Hotel looks nice but management and staff are terrible!!!!!!!!!!

This is a great option for a stay in Funchal. A spectacular view from the terrace across the harbour. Staff extremely friendly and competent. The food is good (but not spectacular) at reasonable prices. It does not have children's facilities - possibly more suitable for adults. The rooms are clean and well maintained. Definitely worthy of consideration

Beautiful hotel, beautiful spot and view. Breakfast should be more than improve and room refresh ( specially the system of electricity)

Myself and 3 friends travelled to Madeira for a friends birthday. The hotel is gorgeous and really traditional. We loved the beds the breakfast the location and the staff. We were overlooking the sea and tropical gardens. Would definitely stay there again!

Superb staff, clean, good location. Fine gardens and common areas.

This hotel is located in the old town, not in West Funchal where most hotels are. There were some surprising charges - for example, guests had to pay per day to use the in-room safe.