Iberostar Selection Albufera Playa - All Inclusive

Séjour vacances en famille. Le séjour s'est globalement bien passé. Les animations pour les enfants le soir sont vraiment top! Concernant le nombre de restaurants disponible en all inclusive il faut demander à l'accueil car les places sont limitées sur 3 restaurants

Ok

Mostly all excellent apart from the dinner at the bbq. Not good service and burgers were not the best. Mexican was amazing though and best way to finish the holiday.

Dejligt sted.

Amazing staff and beautiful property. Food quality and variety was great, rooms were clean and everything was actually greater than presented in photos. A great place for families looking for a safety and convenience.

Tout est bien, le personnel, la nourriture…l’animation Seul bémol les chambres un peu étroites même si les salles de bain sont grandes. Les transats de la plage m’appartiennent pas à l’hôtel et sont payants

We booked the premium seaview room with the double bed and when we checked in, we got a room with no sea view but the parking lot instead and only one small bed. The resort was completely booked out so we had to stay in that room the first night. Luckily, the guest manager Teresa upgraded us to a seafront view suite starting the next day which was wonderful. The next three days were nice. The food was good and so was the service, to the most part. Some of the staff does not speak English, so it was challenging at times to communicate the food that we wanted and special needs we had due to food allergies which the hotel does not communicate about with their food. On day 4, my wife and I got a massage at the spa. Her therapist used menthol gel and put it on my wife's ears and upper face with some of it getting into her eye, all without asking prior. My wife had a reaction and immediately showered off at the spa. Burning and a headache followed. She then asked for a cream to help sooth her skin. After the applied the cream, they asked her for 54 Euros extra, for just the cream. We obviously were furious. The therapist caused this problem in the first place and then charged extra for a littlw bit of cream? I spoke with the guest manager Teresa about this and all we got was that their staff are professionals. No "I am sorry this happened". After talking to Teresa's manager, we got at least the massage refunded but still paid for the cream. That was all totally mismanaged.

Personal muy atento y detallista. Comida excelente y variada, lo único que nos esperábamos más era todo el tema del Spa y el tamaño de la piscina del atico

Hacía tiempo, por no decir nunca, que visitaba un hotel sin tener ni un reclamo de nada. Atención exquisita desde las recepción con Antonio y sus compañeros, gente de barra como Raquel (una crack de los mojitos) y cómo lo dan todo por la noche q están a tope. Shows de los mejores q he visto, una banda de rock alucinante con buena música nostálgica. 5 estrellas no es suficiente para valorar lo bien q lo hemos pasado.

Angenehme Location, herzliches Personal, tolle Buffetsuswahl, super Eisdiele