Holiday Inn Express Ponca City by IHG

The breakfasts not to good

It was clean. Staff was awesome and breakfast was great.

The only issues we had was a desk lamp that came on by itself and one of us couldn't figure out how to activate the shower.

Fantastic service!

Check in was great! Mackenzie was dealing with a difficult person when we arrived but handled it with amazing professionalism! She finished with them then greeted us with a smile and appeared completely unfazed. The rooms were clean and there was a great selection for breakfast. It was a great stay!

Property was easy to locate, staff friendly, good breakfast, decent place to stay.

Beds were comfortable. The place was very clean. The staff were very polite.

I can't think of anything I did not like.

Check in was quick and easy and front desk staff was very friendly and helpful.

The BBB rating "F" is suffcient to avoid this hotel. "Reasons for the rating: Failure to respond to 518 complaints filed against business; 42 complaint(s) filed against business that were not resolved; 959 complaint(s) filed against business." We checked in to our first floor room for 3 nights inJuly 2025, a double queen room. Be aware that the beds are NOT queen-sized. When we opened the door, the stench was overwhelming - mold, mildew, or whatever . The smell got worse when we turned the AC on. We immediately returned to the front desk to speak to Kenzie who had checked us in. She said there wasn't another room for us even as she was checking others in. We told her that the room's air was unhealthy. We left to have dinner with relatives, returned around 9 pm, and was told again by a different clerk there was nothing they would do. We reserved a room at another hotel, packed the car, and left. The clerk told us on the way out that our points for the stay would be refunded. We stopped by the next morning to tell the manager about the problem and she assured us our points would be refunded. They never refunded our points. There are other signs this property is not being properly maintained and is not up to "Holiday Inn Select" standards. The swimming pool is closed with a sign stating it's closed for "maintenance." The pool was also closed in July 2024. No one wishing to stay in Ponca City should choose this hotel.

We have stayed at this same hotel 3 years in a row the staff very kind and helpful on everything