Candlewood Suites Houston Westchase - Westheimer by IHG

We had a place to sleep.

The condition and the fact that we were charged an extra $100 or $200 (we don’t even know how much yet) for an excessive cleaning fee. That is ridiculous. We only left our towels on the floor and the sofa bed out. If this is what they consider the need for excessive cleaning, they definitely need to post this this info. Nobody can explain to me what the need for excessive cleaning was for. Please do not stay at this hotel. If you do, request a walkthrough with a manager and take pics before you leave. Besides that, we had to listen to the fire alarm going off!

Location

Inability of management to solve problems. Fire alarm went off and manager was unable to able to operate the panel. The TV did’t work. The hooks in the bathroom fell off the wall. The towel racks were rusted. There wasn’t a hairdryer in the room as advertised. Day management did not have a replacement or a solution to the problem. Hot water did not work in the room, no solution as the hotel was sold out.

The worst hotel I have experienced so far. The room smelled terrible. The laundry room looks like a third world country type.

The receptionist was rude and rolled her eyes when we had a question about what she was charging us and why our reservation wasnt the same as we expected from Hotels.com. The room smelled damp and the carpet was humid(wet) the hotel itself smelled old when we walked in. The AC wasnt really cooling either. The bed seemed very lose and wasn’t comfortable at all. The swimming pool was very dirty. They have a patio with bbq pits and when we used it, it was filthy dirty, I asked for a broom to sweep it up myself. Never again. Do not recommend.

The front desk attendant was incredibly kind.

The property needs renovation and needs better amenities. I am unsure why this property is rated as 8 stars. No bathroom trash can, no ice bucket, the door needed repair. The front desk attendee had to go check our room to ensure it was clean and stay ready.

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The so-called kitchen stove was an electric hot-plate and there was only one very small pan to cook in available in the room. There were a few forks and zero spoons to eat with. We went to the front desk to ask for another pan and all they had was another very small pan. There were people hanging around the lobby and front door who looked homeless and the entire hotel smelled like marijuana. When we checked out, I was told that the $100 deposit had been released back to my bank at that moment but that was a bald-faced lie because four days later, I called my bank, and they told me the funds had not been released by the hotel. Called the hotel and was told the funds were indeed still "on hold" and the woman says she just released them. I don't usually write reviews, but this was the dreariest feeling hotel that I have stayed at. Do yourself a favor and stay somewhere else until they improve the place and improve the customer service.

Good