Best Western Sea World - Lackland AFB NW Hotel & Suites

Power worked, bed was comfy, no issues with room key cards

No central AC in building, only window units. No vents / good fans in bathroom. Bfast was cold (sausage / eggs). Found food crumbs under furniture. Towels were old & crunchy. Only 1 of 2 elevators worked.

My family experienced multiple serious safety and professionalism failures during our stay, and the way management handled it was unacceptable. First incident: The front desk gave my husband and 8‑year‑old son a key to a room that was already occupied. They walked in on a woman who was undressed because staff “didn’t have her down” since she hadn’t paid. This is a major breach of privacy, safety, and basic hotel procedure. Second incident: Later, my son cut his foot on a piece of metal sticking out of the pool ladder. I was in the pool with him, but the manager implied I should have been “watching better,” as if I’m supposed to inspect underwater hazards the hotel failed to maintain. The cut was deep, bleeding heavily, and a chunk of skin is missing. The hotel had no first aid kit, and strangers—not staff—helped me stop the bleeding. When I confronted management about these issues, Addie Campos, the manager, did not apologize, did not offer help, and instead told me that if I didn’t like the service, I should leave and not come back. That level of dismissiveness and lack of accountability is shocking. This hotel is unsafe, poorly managed, and completely unprepared to handle even basic guest safety. Families deserve better than this level of negligence.

It’s close to SeaWorld

You can hear everyone’s footsteps, mine and the person above my room