Gaige House

Beautiful Ryokan-like boutique hotel with a wonderful staff and lovely amenities

We’re Lifetime Platinum Elite / Titanium Elite with Marriott properties, and my husband travels extensively for work in the entertainment industry. We were in the area for my birthday (New Year’s Eve) and our honeymoon weekend. We could have stayed elsewhere on points, but we chose Gaige House because the property looked special — and it truly is. The grounds are beautiful, our creekside room was lovely, and the tub was a highlight. Our arrival and stay were great. However, the checkout experience unfortunately changed our entire impression. At midnight on New Year’s Eve, a nearby firehouse sounded air-raid/siren-style alarms. We were asleep and woke up panicked, unsure whether there was an emergency or evacuation, especially given the fast-flowing creek outside our room and a week of heavy rain. We searched online and couldn’t find any info, so we eventually assumed it must be a New Year’s tradition. At checkout, when asked how things were, I shared positive feedback and then mentioned the sirens only as a friendly heads-up so the hotel could consider warning guests in advance next year. The staff member became unexpectedly defensive, demanded to know where we live (Santa Cruz - We know flash floods and fires!), and repeatedly emphasized it wasn’t the hotel’s fault, which I never suggested. I was trying to be helpful. That single interaction completely overshadowed what was otherwise a wonderful stay. A simple heads-up at check-in (or a note in the room) about the New Year’s sirens — and a warmer, less defensive response at checkout — would prevent this from happening again. I was genuinely trying to be helpful, but the staff member’s reaction was surprisingly rude and dismissive, especially for a property at this price point. I had been telling everyone from the moment we checked in how magical Gaige House was, but based on that checkout experience, I will not return, and I won’t recommend it.

Stunning Location, The overall facility is very well appointed, cozy, modern yet charming, had a heated swimming pool, surrounded by nature, close to redwood groves, hiking trails, a Michelin star restaurant, and quiet, scenic areas. Very tranquil zen atmosphere, tucked away in nature. Room that we had booked was a Japanese Ryokan-style space with Karesansui (rock garden), a signature granite bathtub, with comfortable furniture, with fireplace, private gardens in patio overlooking a creek.

The wifi was non-operational in the room we had booked. But the management was considerate enough to move us to another room. It was still intermittent in another room and they were expecting a technician to come fix it after the weekend.

Location. Room . Staff

Brick sidewalk that was very uneven and was a trip hazard. The room coffee machines were old and took forever to brew the coffee.

Great rooms and bathrooms.

Staff were slightly strange, dealt with some standard requests very poorly.

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Stunning setting

A little far from everything you probably want to see and do in the region

SO GLAD we decided to stay at Gaige House! Staff was fantastic! Breakfast and afternoon cookies were perfect perks, but afternoon cheese/meat board with wine hour was extra special treat each day. Walked minutes down the road to fine dining and casual dining as well. Room has double spa shower heads and gas fireplace which were perfect. Ran into several locals on Staycation, so I knew we chose wisely. You won’t regret staying at Gaige House!

Glen Ellen is a nice little town.

The whole place is dark and gloomy, overgrown trees shade the whole place out Japanese inspired suite was v cramped, the courtyards attached to the suite were dark and overgrown and so small to be useless.