Al Fassia Aguedal

This hotel is a paradise in the middle of Marrakesh. The rooms are very large and very clean. I have rarely encountered hotel staff who are so incredibly friendly and courteous. The breakfast is very generous. There is a restaurant in the hotel that serves such fantastic food that we didn't leave the hotel at all to eat out. The location is good, everything is within walking distance. If you are good on your feet, otherwise taxis are inexpensive and you can get anywhere in a few minutes. Conclusion: We will come back to experience this wonderful hotel again. Thank you very much for your hospitality!

When I arrived at the hotel from the airport I was wearing a pair of brown lululemon align leggings. That evening I placed my leggings in my suitcase and when I went to pack my suitcase the night before I was due to travel home I noticed that the leggings were not in my suitcase. I took everything out of my suitcase several times to make sure the leggings were not there. I checked every inch of the bedroom several times but the leggings were no where to be seen in my bedroom. I also asked my friends to help me search for my leggings and they confirmed the leggings were not in my room as well. The fact that leggings were not in my suitcase or in my room would indicate that someone who had entered my room during the day took my leggings from my suitcase - a small item that potentially they would have said no one will notice is missing. I have returned home without my leggings and I am extremely upset and disappointed that my personal items were invaded during my stay at this hotel. The hotel didn't offer any compensation or help with the missing item but I trusted that my personal belongings were safe within my room as I paid over €200 a night for this hotel. Unfortunately I have no proof to show that the leggings were taken from my suitcase only that I don't have them in my possession anymore and there is absolutely no reason for me to lie about this. I am the only one who loses out as these leggings were expensive and I came home from my trip without them in my suitcase having trusted they were safe in my bedroom. Very disappointed in how I have been treated as a guest in this hotel - beware of your possessions when staying here.

Beautiful property

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