Leonardo Jerusalem

The rooms are very small and bathrooms smaller. We stayed in the best rooms too.

i enjoyed my stay at the Leonardo Hotel and the staff was friendly, and attentive to my needs. I enjoyed the tours and hospitality that the staff provided. I felt safe and secure as I explored Jerusalam on my own.

The trip started well with check in being made quick and easy, this is not always the case in similar hotels. I found the room to be clean and very pleasantly furnished. if ever I needed to call from the room to reception the call was always answered quickly and the person at the other end of the phone was most helpful, I have found that in other hotels this can sometimes be a nightmare till the phone is answered and then you are put through to another extension that does not answer. The guest relation staff did their upmost to make the stay enjoyable and were on hand to deal with any situation however trivial. all staff were polite and friendly and most helpful including in the eating establishments in the hotel. Breakfast was a delight with plenty of choice of food and everything felt very fresh and clean. In summary a very nice stay with the staff making you feel very welcome.

The hotel is located in walking distance to the old city and all the attractions. very friendly staff and comfortable rooms.

This hotel had a very good location (close to the Old City and very close to the light rail train). The front desk staff was unfortunately not helpful on a number of occasions. The hotel is very geared to groups; dining options are limited -- no way to get a cup of coffee or a snack or light breakfast without buying the buffet breakfast or dinner. The room was fine.

I arrived around 7 pm for check-in after a delay at the airport. There appeared to be only one employee trying to check-in guests and handle guest requests simultaneously. There was no clear cut line to get in and everyone just approached the front counter haphazardly. It made for a lot of line-cutting and angry/frustrated guests. The hotel did have a very nice breakfast and a good fitness room (free weights and some machines).

We have previously stayed at this property in January, 2014 and were not impressed but were willing to give it another chance on our most recent trip. Hands down the staff at this property deserve an award for their overall lack of interest, desire to argue and complete and total lack of customer service. We booked a triple room with a couch and when we checked in we were given a double room and a dirty mattress was thrown on the floor next to the queen bed. You could literally not move in the room, let alone accommodate 3 adults. When we called the front desk we were told that was the room and they were sold out. Period. After literally having a shouting match with their "manager" we were finally moved to the room we booked....2 hours after we originally checked in. I could go on and on but this place is not worth the time. Terrible, terrible, terrible.

Great location. Right outside the old city. Hotel management is great. Went for the holidays, stayed at Leonardo for Yom Kippur. Dinner was great.

VERY GOODN - BEST IN ISRAEL

Nice people.helpful and fun.Enough already I dont have alot of time for your survey.