Sofitel London Heathrow

Even though we booked in online we still had to wait and get booked in at reception got A free upgrade to prestige but room wasn’t much better than we’d booked as luxury room not overly expensive though

Nothing more to add - excellent hotel facilities

We have been staying at the Sofitel Heathrow since 2011 and continues to be a brilliant start to our holiday. The rooms are spacious, very clean and kept very well. We booked a room with club lounge access and again treated to great service. The wine and nibbles were excellent, served by two lovely and friendly gentleman (sorry forgot their names). Breakfast in the morning was a choice of cold items or you could order hot food. Again good service. Only one minor improvement would be extra USB sockets in the room.

The Sofitel is a luxurious 5 star hotel with excellent service. The problem is the rooms need bringing into 2025. There's no sockets near the bed and only 3 sockets in the whole room if you use the kettle socket. So you can only charge 3 things at once and if you want to charge your phone overnight it won't be by the bed. The bed has a lovely topper on it, and the linen is beautifully soft, but the mattress underneath the topper needs replacing, like most beds at Heathrow hotels. There's a piercing orange light by the bed that cannot be turned off and stops the room being dark. If you've never used the spa, give it a go. I think it was £20 or £30. Well worth it if you have time. The staff are absolutely fantastic and help to make the stay, just wish they'd invest in new beds.

Great transit hotel.

Very convenient when transiting through terminal 5 at Heathrow. Quiet and comfortable.

First time staying here and didn’t disappoint. Excellent location opening up travel options with stay overnight

Love this hotel but we had a few problems with the lights in our room

It was very convenient, as our flight the next morning was early!

Clean and convenient