Holiday Inn Express Hotel & Suites Durant by IHG

The location was great

I had 2 rooms. The lady that checked me in the first time was very nice. However, one of the rooms was not ready. She checked me in (and charged me)for BOTH rooms, but only assigned us to one room. She said they would call when my other room was ready. They didn’t call. I went back to check on it and a guy was now working. He checked me in to one room again, which charged me for that room again. I was double charged for one of my rooms. When I noticed this and called, the lady on the phone said “well that’s not how we do things” Apparently it is because that’s what happened. Then she said the extra charge was a preauthorization, which is not what my bank statement shows. Also, why would I have a preauth charge for one room but not the other if they were charged separately? The guy working 2nd shift (that checked me in for the 2nd time) was VERY RUDE to all of the customers. He seemed annoyed by having to do his job. I had 3 interactions with him and all 3 were the same. The First Lady was very nice, but seems like she may need more training.

Misty made my night she was all smiles. The rooms where clean and spacious. The only thing was i think the pool was outdoors but other than that all tens over here.

Cleanliness

Pillows too soft

Friendly staff and clean room. Greeted right away when we arrived.

The carpet was torn in the room in 2 places.

Super bien

Todo perfecto