Holiday Inn Express and Suites Sumner by IHG

Clean

Two decaf coffee in the room and caffeine. One bottle of water would be nice

The room was clean and comfortable. The staff were friendly and helpful. The beds were comfortable. The breakfast had a great variety of yummy food.

The only issue was the water quality. The water in the shower was yellowish and the tub drained really slow so taking a shower you were standing in bath water.

It was clean. Close to the place we needed to go. Free parking.

Parking was horrible. They share the parking lot with another hotel. There are spots in the back and side of the hotel but no other entry access to guests, even with a room key, aside from the front entrance. I've stayed in many hotels over the years but this one had to have some of the thinnest walls I have experienced. I heard doors closing all morning as if our room door was open. The window blinds were somewhat transparent, and there were no curtains to pull to cover it completely. Breakfast and coffee were okay. I got the sense from reviews it would be really good but I would just put it at decent. Good in a pinch but still hotel breakfast food. There is a train that passed by in the middle of the night but if you're a sound sleeper you should be fine. We also didn't have a TV remote for some reason and the phone didn't work. We ended up surviving without them but it was odd. They didn't have extra pillows or blankets for the pull out couch so we ended up going down and grabbing some. It could have just been a quick turnover for the room and that's why the remote and extra bedding for the bed were forgotten.

The pool and hottub were indoors and great for families.

We reserved a suite for 4 people, 2 adults and 2 teenagers. After we checked in and went to our room, the room had a single king bed with a pull out bed. No additional room such as a suite should have. When I asked for a suite I was informed there were none. When I asked if we could have rooms next door they put our rooms 4 doors away from each other. I was not offered a discount for inconvenience or false/bad advertising. I am very disappointed!

Nothing

They follow through with what they say

Nice room. Excellent breakfast

Bathroom toilet very small and very liw

Very clean and breakfast was great..

The one problem was the sink and bathtub didn’t drain well.