Four Seasons Hotel Macao

I really love this hotel, not only their wonderful envirnment but also their excellent staffs. nice, willing to help, knowledge. Definitely, Four Seasons Hotel Macao is my first choice for visit Macao next time.

The best hotel I have experienced. The hotel is beautiful with the grand lobby with double staircases. Very elegant and perfect for weddings especially. The staff are amazingly knowledgeable friendly and kind and caring. The amenities are also top notch with spa included with sauna wet and dry ones. Snacks of almond cookies apricots and hot jasmine or seasonal tea is offered for us to enjoy the experience. I can’t express how satisfied we were at this beautiful resort.

Most excellent service from the guest relations staff and front office counter staff...My family and I thoroughly enjoyed our stay in the Four Seasons Hotel..👍👍 Breakfast at the hotel's Belcancao restn is really special - food, ambience and service are just great...

Good

Excellent service and all staffs vert polite!! But I wonder if there’s a washlet toilet and more box tissues in the room would be better !! Indeed, really appreciate the help and coordination by Edmond Ho from reservation. Very helpful even I asked for help to check my lost item after left hotel!!!

My husband and I recently had an outstanding stay at the Four Seasons hotel in Macau. From the moment we arrived, the service was exceptional. The friendly and caring receptionist greeted us warmly and even presented us with a greeting card, which was a thoughtful personal touch. The butler also went above and beyond, bringing us a platter of fresh fruits and chocolates to welcome us to our room. Later during our stay, when I had a personal need arise, the receptionist quickly and discreetly provided me with the necessary items, demonstrating their commitment to anticipating and meeting their guests' every need. The overall experience at the Four Seasons Macau was simply the best. The combination of the luxurious accommodations, gourmet dining, and world-class service made this the ideal hotel for our holiday. However, the only downside was that the pillows and bed were a bit too soft for our liking. We would recommend the hotel replace their bedding with a firmer option. I would still highly recommend the Four Seasons Macau to anyone looking for an unforgettable stay. The exceptional service and amenities more than make up for the slightly soft bedding.

We had a wonderful one night stay. There are many small touches that make up the great experience. Upon check-in, my two teenage kids got a soft toy each. yes, they still love soft toys! The reception lady escorted us to our room which was upgraded to a deluxe one. She showed us where the hair dryer and other important amenities were and took our other requests too. A Chinese tea set was sent to our room and after we came back from our shopping/dinner, we found a snack set and fruit basket on the table. My girl was over the moon! A soap bar was also given. It smells exactly like the shower gel in the bathroom. I found a firm pillow and a memory foam pillow in the wardrobe, giving me a better night sleep. Everything was perfect, even the checkout when the reception lady (Kelly) gave us a tote bag as a goodbye gift. Impeccable service!

My husband and I vowed to come back to Four Seasons again soon if only for the customer experience we have had. Amazing staff.

The staff here was really friendly and attentive. The shuttle driver was the only staff that was soso, he dropped us off at the wrong ferry terminal. The rooms at the Four Seasons were beautiful.

Professional staff