Holiday Inn Express West Jefferson by IHG

Good

TThe customer service was terrible. We had an issue with the bathroom, and the front desk never answered the call. I went down to see what was going on and found the front desk clerk on his cell phone (not on a call) and ignoring the call. When I asked if he heard me calling, he said, "I thought I heard the phone ring"! What??? Additionally, the front desk clerk did not offer us water and stated, "We don't offer water at night, only for breakfast." Fine, but the vending machines are also out of water. Ingle's is down the street if you have to know! This one is on my list not to use again.

It was quiet location

Everything was great, just wish the pool was open

Check in was quick and the staff was friendly. The room was clean and bed was comfortable. The Mountain View from our room was beautiful! The breakfast was very good as well as the coffee. I will definitely stay here again!

The hotel was very clean and the staff was very helpful.

More variety in the breakfast foods.

Friendly, accommodating staff! I needed a fax sent to me, and the staff helped me get it at no charge. Great breakfast!

nothing

Wonderful Staff