Holiday Inn Express West Jefferson by IHG

Very clean and beautiful

Nothing

I booked 6 rooms but when I called to confirm because I didn't receive a confirmation email, I was told there was only one rooms reserved. I had to find alternate accommodations for my party at an increased cost. After that, it turns out there were 6 rooms reserved and I was charged for them even though I had called and spoken to the staff. I then asked if those charges could be refunded and was told I needed to speak to booking.com. Very upset.

Nice to have coffee available. I only ate cold breakfast (yogurt) but everything looked good. Buffett area was clean and well stocked.

Husband and I stayed 2 nights. The first night, the bed we slept in felt very soft, almost like the mattress needed to be replaced. The second night we slept in the other bed. That mattress was more comfortable.

Friendly staff...very helpful

The rate paid for quality of accommodation i received

Breakfast was surprisingly good. Staff was friendly and helpful.

The pool could have used a bit more care.

Breakfast has been better at this location. Needs improvement.

Common areas could have been cleaner. Lobby bathroom needed cleaning. It was not filthy, but the floors looked dirty.