Clayton Hotel Galway

We found the service good and room was comfortable only downside was the pool area was closed early

Hotel staff were very friendly and helpful. Beds amazing so comfortable and room very spacious. Pool smaller than expected. Handy location to town centre. Overall very comfortable stay.

For a family stay, expecting a comfortable experience, but unfortunately, we were left disappointed. Firstly, we were not informed in advance that the main restaurant would be closed due to a wedding function. Only the bistro was available, and even that was partially closed off for the same event. This significantly disrupted our plans, especially since we had invited friends to join us for dinner before we arrived. We ended up having to stay in the room as there was no proper dining space or any area for the kids to relax or eat comfortably. Upon arrival, the reception staff did not provide any information about the restaurant closure or the event. The check-in process felt rushed—payment was taken, but no hospitality or helpful details were shared. Later, we received a call from reception asking us to reduce noise in the room, but given there were no available family-friendly spaces elsewhere, we had no choice. The room itself was below expectations: a bulb was fused, there were spider webs in the shower, and the room had clearly not been vacuumed properly. This added to the overall sense of neglect. Most of the staff, particularly in the restaurant, lacked basic hospitality—no greetings or engagement. However, we would like to highlight and appreciate one staff member, Clogdya, who stood out with her kindness and attentiveness during breakfast. Despite the busy environment, she greeted us warmly and provided excellent service. Overall

Staff everywhere in hotel were great

We had a great stay! The place was spacious, comfortable, and perfect for our needs. The only downside was the location—it’s a bit further from food spots and major attractions, so it required a bit of extra travel to get to them. However, the overall experience was great, and we’d still recommend it for those looking for a peaceful and roomy stay.

❤️Friendly check-in, the size of the rooms was incredible, lots of space to stretch out, comfortable beds and bedding, luxurious bathroom, view of highway which we loved, delicious breakfast. 💔The hotel was a maze, signs that don’t lead anywhere, trouble finding our room despite being given directions and we speak English, (Italian tourists we saw there are probably still looking for their rooms), difficulty finding public washrooms due to awkward signage, location-not close to anything walkable, you definitely need a car and Galway is not public parking friendly, they tell you that you don’t need reservations at the Bistro, but you do, because you’re out of luck finding another restaurant close by. Looked forward to using the pool but it closed to early for our family to enjoy after check-in.

The place Is great, a little far from the center but great accomodations and services.

It was difficult to get hot water for the shower/bath… otherwise everything was nice. I would recommend putting a mini fridge in the suite.

Nice modern hotel. Helpful staff at reception and in the bistro

The room was very clean and the staff were friendly and helpful. Our toilet didn’t flush properly. Took 3 or 4 times to properly flush. Reported this and maintenance man said it was “normal”. I have never experienced a toilet like this, being described as normal. I had overheard another guest commenting about their toilet not working either. I also think there should be heated towel rails. We had to get our towels changed every day, as they were still damp the next day, when we were having a shower. This would certainly help the environment.