Residence Inn Beaumont

Everything

Nothing at all

The staff was friendly, and the property was spotless.

Pool and sport court

Very clean, excellent room size, great location and atmosphere

The bed was not comfortable and the pillows were flat. I tossed and turned all night woke up with the worst back pain.

Breakfast was good but the waffle maker didn't work properly. We checked out on Easter Sunday and they had placed eggs filled with candy around the hotel for the kids.

Check in took over an hour,so setup for my 16yr olds birthday was delayed. Her ice-cream melted in the car waiting to get into the room. The desk clerk couldn't find the payment that was made in advance, so I had to contact the 3rd party site. Once they called the hotel to verify payment, the clerk was able to find the payment attached to the second room he was unaware we had. I asked "Robert"were we able to still get the adjoining room being that I'd spoken to "Daniel" that morning prior to check in and he said they were available and he would put a hold on them. Robert informed me that the rooms i requested were filled and he could see the hold on my account but the rooms were no longer available. I asked for a manager. Robert called someone to explain the situation. He talked for about 10 minutes, then he returned to tell me they did have the connecting rooms as requested and that I was receiving an upgrade. I paid for 2 king suites. I received 1 king suite and a handicapped suite with the bed on the floor. The handicapped room had fleas or something because everyone who stayed in that particular room had large insect bites and complained of itching.

The staff was very friendly and helpful.

The bedding was dirty and dingy. The comforter needs to be replaced. The towels were also dingy.

Breakfast wasn't ready when we departed at 6:00am