Holiday Inn & Suites Stillwater-University West by IHG

The place was clean and staff was friendly.

There was no water and I didn’t receive any communication prior to our stay that there was no water. We weren’t able to shower or flush the toilets.

This hotel is a short drive from campus and downtown. It's next to another hotel and a Walmart but overall quiet without traffic noise. Check-in was efficient. There's a large sign saying breakfast buffet was 12.95 which was a bit of a surprise since HIE properties always seem to include free breakfast (while the original HI have restaurants with menus). Options include an OnCue gas station with a grill across the street, Walmart, or a short drive to Sonic or Braum's (and further down the typical fast food places). I was in a suite which included a front sitting area with a TV, bathroom and fridge/micro in the middle, and bedroom with another TV in the back. A design flaw is that the thermostat is in the front room while the HVAC unit is in the back. So adjusting the heat or A/C means a noisy blast of hot or cold air next to the bed instead of where you want it in the front area. The bathroom was fine with a good shower head and water pressure. Towels were small and thin. Housekeeping was nonexistent my first 3 nights. On the 4th night the used towels were replaced. The Dove products in pump bottles are quite good but not as convenient as bar soap on the sink. The fitness area had a mirror wall which had been broken. Common sense would say to cover it with plywood or at least cardboard until it got fixed. Leaving broken glass exposed is not safe. I've stayed in 2 other nearby hotels the last few years. I won't return to HIE but it's still a good choice if you don't want free breakfast and don't care about the room temp controls.

Room was nice, nice lobby.

The breakfast was horrible! I wouldn't pay for that crap.

Easy

Breakfast cost too much

Honestly, everything was great! For the price I wasn’t expecting it to be so perfect. The rooms were spacious, clean, comfortable, updated, plenty of natural light. The staff was the friendliest I have come across in a very long time. The breakfast was also very impressive. We will be back!!

Nothing

Our stay at this location was unexpected in such a nice way. I called my sister who lives in Stillwater to ask for hotel recommendations. At the same time, my wife was looking online, wondering what side of town to stay away from. We ended up deciding on this location, due to its proximity to my sister's house, price, and general reputation of Holiday Inn. I normally have issues checking-in, due to my visual impairment; however, I was greeted by a genuinely helpful member of the staff. He wasn't falling over himself to be helpful, and also, not uncomfortable or unhelpful. At first glance, he reminded me of someone who would be working in the trades. From a customer service perspective, he was such a good fit; competent in all areas. The hotel was very nice. It was clean and well-kept. The hallway to our room and the room smelled clean, but not just made to smell that way for appearances. Everything in the room was in good working order and well-maintained. The bedding was comfortable and the door lock worked the first time, as it should. My wife was very impressed by the breakfast and the staff down there. They made her an omelet and I had biscuits, gravy, scrambled eggs, potatoes, and sausage, which did not disappoint. Definitely worthy of a tip to the friendly staff and worth my time to leave a nice note here. We had our dogs in-tow with us, and they weren't forgotten. The staff were so friendly and accommodating to them. The areas outside were grassy, with waste bags and trash cans to keep the areas tidy and clean. We will absolutely be staying here whenever we're in Stilly!

We've got nothing negative to say about this property; everything was great.