Homewood Suites by Hilton Atlanta NW/Kennesaw-Town Center

We stayed a couple of days ago and it was fantastic! Dana helped us when we arrived. He went above and beyond helping us. Our room was clean and comfortable. The sofa bed is a hidden gem. The mattress is thick, comfortable and is one of the best I've ever seen. The breakfast was good but had a limited selection. The pool area is out of this world. They even have a putting green! I can't wait stay here during the summer. We'll definitely be back!

Bad service,very smelly room.

The first room we got the tub and bathroom sink would not drain properly. They moved us across the hall. The noise from 3 big air conditioners kept us up all night.

Pros: EV charging Free breakfast Reasonably priced Cons: Although there's EV charging, non EV cars park there and there is no regulation The breakfast is the exact same offering and we were there for a week; some food was severely overcooked and inedible It's reasonably priced because the rooms are terrible. They are old, peeling paint and stained; beds are uncomfortable, you can feel springs or other hard things sticking through. The pillows are either too soft or too hard. The floors are super thin so if you're on a bottom floor, you hear everything above you like stomping elephants. If you're on the top floor, you have to tiptoe everywhere. The shower had little water pressure. The nighttime desk staff is not helpful. After quiet hours, I needed to let them know that the people above us were running back and forth to see if she could help. The first few times, there was no one there and no one came after I waited. Finally, she saw me walking toward the desk as she was walking away. She continued what she was doing then came back out to talk to me. I told her about the noise and she preceded to call the room occupants while I stood there and made it sound like I was a kid tattling to a teacher. It was uncomfortable and unprofessional. This happened AFTER the same thing happened to my husband the night before. Cassaundra, the front desk daytime rep, was amazing. She is the only positive thing about this hotel; She exemplifies customer service. She deserves a promotion.

Phenomenal location. Close to food and shopping

The staff were so delightful! Front desk, breakfast, anytime, they couldn’t have been more helpful or nice! The property itself promoted the fact that they all enjoyed working there and took care of the hotel.

Overall, great experience for my family. Initial hiccup upon arrival during our check-in, but the room was pleasant for our family.

This hotel is very nice and clean. It’s in a good neighborhood for Atlanta . But a fire did break out and staff gave no directions. No one knew what to do. Then the staff were cussing each other . Everyone was standing in the smoked up hallways