Mountain Beach Resort

Staff great everything else not

A very disappointing experience and not a four-star hotel. I am very disappointed with my experience at Mountain Beach Resort. I will start with the positive items 1. It has a very big family suite 2. An excellent location near the beach and many attractions and restaurants 3. Looks nice from the exterior. 4. The pool is large and looks nice. The negative items: 1. This is not a four-star hotel, the service level, the room facilities, the size and settings of the bathroom, 2. The room is very old-fashioned, it has smelly wall-to-wall carpets 3. The bathroom is very small and has rust on the tap and rust signs on the floor 4. The room lacks furniture like chairs, there aren't any chairs to allow me to work on the desk. 5. On arrival there wasn't any staff assistance to get my luggage 6. The electricity plugs are old fashioned and even the room micro oven doesn't match the plugs 7. There is no hot water in the bathroom, only mild temperature. 8. The corridors are not very clean and their wall-to-wall carpets have tears, 9. The breakfast is very poor, and the selection and food offerings are poor. there is margarine instead of butter. My wife and daughter didn't find anything to eat there If the hotel was marked as a three-star as it should be, I wouldn't have booked it in the first place

I wanted to enjoy this property based on the low cost and we made the best of the situation. The first room we got did not have functional air conditioning. The second one was two twin beds instead of a double. The second room was also in horrible repair and filthy. The third room had damage on the carpet and bathroom but was serviceable. The morning buffet is fair and plentiful but the fruit was frequently not stocked. The egg station was popular. The on site restaurant frequently did not have the ingredients for the full menu. The pool showed disrepair and the pool towels were frequently not available. At least once a week room towels were not available until much later n the day.

Ok

Room is so old and not matching picture from website. Rug is dirty and bathroom has mold.

Is beautiful bich ,swimming pool outside

Hotel rooms were clean and tidy with good location. WiFi doesn't works in room's at all and they don't have intercom facility they work only on WhatsApp basis so there's big communication issues. They don't provide bellboy also for luggages we have to carry self to the room . Bathroom door doesn't get locked even after complaining so many times no one came to repair . Hotel staff listen to everything but they don't do anything . No hot water for bathing . None of our problem were solved by them. Break fast was good Mr KC Paliwal in restaurant is very helpful and kind person greeted so well. He's the only person who helped well . Our Tour manager were very rude I don't want to take name but totally disappointed with here behaviour. Only huge building and location is not imp for hotels there's comes so many things which is lacking here. No amenities were provided felt like 1 star hotel , wifi only works in hotel lobby near reception if you sit there for while you'll definitely get dengue . no AC facility in reception area and lots of mosquitoes around. We went to pool side there was vomitting around they haven't clean . Would definitely never recommend this hotel to anyone . atleast reception should know basic English . Very disappointed with this hotel in pattaya . Hotel given by MMT in Bangkok was superb .

I enjoyed my stay and all the staff was really helpful and the breakfast catering is great.Especially chef kc paliwal who gives the best service and taste of indian food. undoubtedly will come back soon

The hotel service was amazing and the rooms were also neat and clean Indian chef Mr. KC Paliwal was very welcoming and served us delicious breakfast. Kudos to the hotel 👍 Room view was also mesmerising

the staff talked nicely and very helpfull when to carry bags and provide advise. toilet is not good, no partition between shower area and toilet bow. no slipper. there are a lot of macs the edge of the carpet that hurt my feet every time i walked there break fast is so so