Staybridge Suites Reno Nevada by IHG

The property was in a good location and the facility was nice.

My family and I were disappointed that the neighbors beside our room, and the upstairs tenants were the most noisiest ever. There was banging and stomping and screaming, the dragging of furniture, all this throughout the day and night while we tried sleeping! The water pressure was horrible, it went from feeling great to close to dripping. And when the pressure went weak, so did the warm water, causing it to go cold! When we arrived into our room, the dishes in the dish washer were used/ dirty. We had to wash them the day we settled in. My daughter had to use the restroom by the pool and I politely went and asked the front desk if that there wasn’t any tp in the restroom by the pool, and she said nothing to me, but she did slam a tp roll on the desk and walked away. She was rude! However, there was a cleaning checklist on the back of the door of that restroom, and clearly, from what it stated, it had not been clean in 5 days, and it was gross. I felt bad for the man that was making the breakfast each morning, I think he may have been Hispanic, but he was so nice! He kept a smile as he worked so hard trying to appease all the guests, adults and children, while the majority of guests made an absolute mess with food and just the area in general! He cooked and cleaned simultaneously and continued to ask if we needed anything, with a smile. 11 nights of the sound of pounding and yelling, did not make for a good stay unfortunately.

The breakfast was good, lots of options.

Trouble with the room keys. The room wasn't fully clean. Every dish was crammed into the dishwasher. We had to wash dishes in order to use them. We found a room key under the coffee maker and debris around the room. Not a thoroughly cleaned room.

We had an excellent stay here for a few days with our pet. Clarissa, Rebecca, Jennifer, and Jose made the stay most enjoyable. They were very friendly and accommodating. We enjoyed great service. The room was very clean upon arrival. We will be back.

La ubicacion exlente el desyuno estubo bien

Cuando llegue me recibieron bien pero cuando llegue ala habitacion ni habia mas que solo 2 toallas y no habia cobijas extra para sofa cama y mande a mi hija y mi hermana y la recepcionista las trato muy mal les dijo que en la habitacion debia haber todo eso y mi hija les dijo que no habia por eso estabamos llendo yo no pude ir con ella a recogerlos debido a que tengo una condicion medica , pero me molesto eso como si estubieramos mintiendo ademas el colchon del sofa cama estaba muy sucio lleno de unas manchas raras , deberian ser mas a tentos en eso y en el personal !

Love the breakfast and it’s in a good location

Had a good breakfast. Room was very comfortable.

Which they had kcup coffee maker. Bed was too high. Toilet was too low. Didn't like shower head.

Really enjoyed my stay. The staff was very, very nice. The breakfast was fantastic.

Everything was great no complaints