Aloft by Marriott Nashville Franklin

a great place to stay with our dog as we were enjoying Franklin

What a great place to stay!

The male bartender customer service on Sunday afternoon was horrible. He prepared drink incorrectly and went off on my wife about it. His attitude was unprofessional He said he didn’t need the job. We were like why are you here then ? Just horrible customer service

Convenience, modern, Ben at front desk.

Mattresses can slide off bed base.

Great hotel

The lobby area was enjoyable, with the pool table and board games. However, we were woken before 7am by an malfunctioning fire alarm, only in our room. Also, the shower did not drain properly and caused standing water issues. Finally, it was not realized until after check out that I was charged $19 for ONE glass of wine from the bar. Since the receipt was not itemized, I am unsure whether the excessive charge was for taxes or unauthorized tip but it is unacceptable and I should be reimbursed, as well as compensated in some way for the troubles we endured.

Nice place

The sound proofing is horrific. I was on the 3rd floor and a loud party on the bar deck kept me awake until 3:30 am. I had to threaten to call the police before the front desk would do anything about it.