Comfort Inn Pomona near Fairplex

Exceptional and friendly staff service. Bed was comfortable. Decorations and chairs were comfortable.

My screen on my room windows was missing. My window faced a wall. Room 318. I wish there was a window looking out to the street. Smoke detector was missing in the room. The room smelled like someone before me had smoked marijuana.

Good

Good

Breakfast was ok, I liked the staff attentiveness and smiley faces

The bathtub was a little slippery

Close enough to where I needed to go

my experience was extremely disappointing, and I feel the property is not living up to the standards expected from a hotel listed on your website. Here are the key issues I encountered during my stay: *HORRIBLE smell of wet dog the ENTIRE duration of our stay. It was disgusting! * Lights falling off the wall: The lights in the room were literally falling off, which posed a safety hazard. * Holes in the walls: There were visible holes in the walls, suggesting significant neglect and poor maintenance. * Dirty and unsanitary light switches: The light switches were disgustingly dirty and clearly not cleaned before my arrival also broken. * Concerns of bedbugs: I feared there may have been bedbugs due to the overall uncleanliness and the state of the bedding. * Broken shower: The shower was completely non-functional, making it impossible to use. * Unhelpful and rude staff: When I addressed these concerns with the staff, I was met with indifference and no action was taken to resolve any of the issues. To help illustrate the severity of the problems, I can attach several photos documenting the issues I encountered in the room but there’s many others.

Horrible experience, hotel is non smoking however the smell of hallways says otherwise. The room was really dirty, front desk manager said he did not smell anything or see how dirty it was. I was getting a headache from the smell and left 1hr later. I still paid for cancelation fee, few days later they tried to charge my card again.