Comfort Inn Pomona near Fairplex

Nothing

Filthiest hotel ever, stained carpets, dirty curtains, paint chipping off the walls, putrid smell in the room, virtually no internet, no fruits, just bare minimum breakfast, weed smell in corridors, suspicious people loitering around. Uncooperative unresponsive staff

I didn't like the room and the front desk was not helpful at all.

I didn't like anything about the facility. It was dirty, and the carpet had stains that had never been cleaned. I wouldn't be surprised if they had bed bugs, like they show in their pictures. There were no working lights in the restroom, so their solution was to leave a desk lamp.

La atención y amabilidad del personal. La limpieza y comodidad de la habitación. Lo céntrico para mis planes de viaje

El sabor del desayuno. La tardanza para acudir a la habitación y solucionar un detalle q surgio

While it was easy to locate, they are not keeping up with the property. Scratch towels, mold in shower, floor turned my socks black, trash in room, room could not cool down and smelled of smoke.

They charged extra money for checking in. The hot coffee was cold. The breakfast sausage tray only had one piece at 7 am. Terrible experience. Not worth the money.

Very accommodating at the last minute hotel we had booked was not a good one. You found a great room for us for the night thank you.

I the surrounding area was a little dodgy

The absolute worst hotel experience I have ever had! From the moment we arrived at the Comfort Inn, things went downhill quickly. The sprinklers at the entry were running full force, soaking the entire walkway, leaving no way to enter without getting drenched. When we finally made it inside, the front desk attendant, Sam, greeted us with barely a hello—unfriendly, unprofessional, and completely unwelcoming. During check-in, although we had reserved a double queen room, we were questioned about the size of our party as though we were being interrogated. Once given our keys, Sam instructed us to park on the side of the building—right next to a boarded-up vacant property that did not feel safe at all. We chose to park near the back with other guests, only to discover our room key didn’t work at that entrance. We were forced to walk all the way back to the front, where we were told that door is locked after a certain time. When we finally made it up to our floor, the hallways were littered with garbage. Upon entering our room, I thought we were being pranked—it was absolutely filthy. The carpet was stained and so sticky that our shoes were literally sticking to the floor. The air conditioner vent was cracked, the unit was deafeningly loud while barely producing airflow, and the entire space felt neglected and dirty. The bathroom was no better: only two towels for four people, a broken shower bar, stained walls, and dirty sheets. It was completely uninhabitable. My husband immediately called the front desk and asked Sam to come up and see the room. When he arrived, he was visibly annoyed and dismissive, telling us this was the last room available and that if we had checked in earlier, we could have gotten something better. That excuse made no sense—this was a room that should never have been offered to any guest in the first place. We told him we would be checking out and requested a refund. Not only did we leave after only 15 minutes, but to add insult to injury, we later found an additional $30.20 charge on our credit card, as though we were being billed for time spent discovering the room was uninhabitable. When I requested management’s contact information, I was given the name “Mohid.” However, when I called later to speak with him, Sam answered and claimed he himself was the manager. When I reminded him that he had specifically told us earlier he was not the manager, he quickly backtracked and suddenly said his name was Mohid. This was shady, dishonest, and clearly an attempt to avoid accountability. This hotel is completely mismanaged, unclean, and unsafe. Guests deserve far better. I would strongly warn anyone considering this Comfort Inn to look elsewhere.

Not is a good safe area. I got to the place late after 11pm and 1st i couldnt find the entrance to this place, drove around to back of the building and when driving to the back i realized i booked in a wrong part of town. There was 3 women outside walking around waiting to be picked up .. some kind of sketchy interaction going on in another area. Didnt even bother to check in, i decided to look for a different location. I LOST out on money, but my safety and peace of mind comes first.