City Express by Marriott Mazatlán

My luggage was miss tagged and I could not recover it for a while. The land line in the hotel room was not functioning when I needed it for a conference call. There was construction being performed in an adjacent room. David C.

The staff were excellent ..... they took a personal interest (Gabriella and Stephania), tried their best yo give excellent suggestions (Katya) and had a "no problems" approach to helping sort out issues (Juan Carlos)

Not many staff spoke English..... but still went out of their way to help The room was not well prepared on arrival but the room staff realised this and sorted out everything without us even raising an issue!

We booked this hotel for 3 nights for an 'eclipse' trip. The cost of the room was VERY inflated because of the eclipse and it was still the least expensive option available, including Airbnb's. We booked two months in advance, and prices were nuts. This room cost us triple what it should have for 3 nights and, given the lack of cleanliness of the room, we were VERY disappointed. The breakfast was good and the staff were lovely, the common areas of the hotel, including the pool, was good. But, the room was dirty (empty drink bottles left from the last guest!), the furniture old and mishappen, the window film bubbled and the blankets and pillows old and worn. I expected way more from a Marriott hotel!

The location of the hotel

The time. When I arrived my room was not already

It was good we only used for one night

Heneen