Wenjin Hotel

The hotel and room is a bit old. My toilet was blocked. The location is really good, walking distance to Tsinghua University Campus.

international credit cards were not working

The hotel's location is convenient to go to Tsinghua University. The breakfast is good. But the condition is poor. Many places should be updated. Some mains sockets are in poor condition. The hotel is rather expensive.I would not recommend this hotel.

The cleaning staff was excellent.

Some of the front desk staff do not show professionalism for the hotel service and lack basic knowledge to communicate properly with the customer. They did not know the directions and answered simply "I am new and I do not know". The way to connect to wifi was not communicated properly when I checked in until the day before I left. The initial method told by the staff was not efficient and was easily interrupted to an extend that I could not connect at all. At this point, I complained to the front desk and a staff member came to my room to show me a way to connect which is very different from what I was told when I checked in. This is essential and they should have a right way to tell the customers for such a basic need. The staff needs to be trained better and more professional.

Very clean and nice. Good location for Tsinghua University. Staff tried very hard with English and used google translate when needed

It's toasting hot thru out our stay! The room temperature is 29 degree C. The hotel response- we can not turn on air conditioning for you. But why? They couldn't give an answer that makes sense. All they did was to give us a fan and tell us open the window, and they claim they are 5 star hotel. A two star can do better!