Wyvern Hotel, an Ascend Collection Hotel

There were no housekeeping checks or service during our stay. The bathroom only had two each of bath towels, hand towels and wash clothes. Trash was not emptied. The room seemed clean and the air conditioner was super cold! The food in the restaurant and bar was good, staff was very friendly. We had no idea it was a dog friendly hotel and there was a barking dog in the room next to us. We probably wouldn’t have booked if we had known that before.

Lobby very clean, room very nice. Rooftop bar closes at 9pm on Wed night but we were ready to close. Sorry I missed the line dancing which was earlier in evening. Good time just couldn’t fit anymore fun in.

I visited their restaurant named 88 keys. They have a new chef. His name is Chef John and the salad, beef tips with mushrooms and mashed potatoes, dessert and Cabernet or $27 and a great value. Marla was great at servicing the table and the bartender Kevin was very attentive. Looking forward to going back

Lovely front desk staff who were always polite, welcoming and knowledgeable about the local facilities. Similarly the cleaning crew were always friendly and pleasant. The restaurant and sky bar staff were less so as they were busy chatting to each other as opposed to paying attention to the patrons. I had to tell a bar server what my order was three times because she wasn’t listening but chatting with a colleague. Similarly there was one restaurant worker who was really curt for no other reason other than she just was. The room was clean, had sufficient towels, a hairdryer and it was really handy having a small fridge and microwave for my stay. As well as a door lock, there’s an additional door stop in the event of someone attempting to open the door with an electronic key, they still wouldn’t physically be able to open the door - an excellent safety feature in my opinion. The hotel is walking distance from a few restaurants and bars which suited my needs and the area felt safe to me as a lone, female traveller though it’s still important to be cautious. Overall, other than a few minor issues such as the gym being closed for a refurb and one or two staff in need of customer care training, the hotel was ok and the nice staff more than compensated for any shortcomings.

Room was wonderful and the rooftop amazing! Highly recommended

Perfect, exactly what I needed.

Perfectly located to dining and entertainment areas, shopping! Hotel was very nice and quiet. Staff was very friendly and polite, Jordan was a joy at front desk, Kevin was great at the Rooftop bar. We will definitely stay again when we return to the city! Thank you

My overall experience is good. The bed and pillows were very comfortable and the towels were soft. Clean room but the sheet had a hole. I was also expecting a separate tub, but our room did not have one. It's downtown and in walking distance to several restaurants, including having two onsite.