Settecento Hotel

The hotel wasn’t as advertised. The main restaurant, bar and indoor pool are closed throughout August. For us, this was a major reason we chose the hotel and it really ruined our holiday because we have a baby it’s not very easy to go out at night to eat etc. When we complained we were offered no apology but simply told the pool bar was open - the pool bar serves paninis, some salads etc and isn’t a suitable replacement. We essentially paid for a hotel with services that didn’t exist and were given no kind of replacement. It’s false advertising. We would have left but couldn’t find any suitable alternatives at short notice. The three stars reflects what we did see, the rooms are very comfortable as it the bed. I’d also like to commend the staff at the pool bar who work extremely hard. The pool area is great. However, day guests are prioritised over hotel guests and I saw many hotel guests unable to get a sun bed as they were reserved for day guests (and not used most of the day). They need to re think this. We didn’t have a kettle in our room (to be fair it’s not advertised) and I asked for one and couldn’t get one. It’s a very basic amenity - I’ve never been to a hotel without one and I think for the price it should have been supplied. It’s a shame - it’s a lovely hotel and had everything been open it would have been really wonderful but we still did enjoy our stay.

Really nice breakfast . The only thing less positive was the caffe: powder caffe. Nice staff. Very well decorated .

Fint hotell, og godt utgangspunkt for mange fine turer i Lombardia-regionen. Du må ha bil ettersom hotellet ligger utenfor byen, men fin parkering gratis på hotellet. Spiste lunsj på hotellet, ved bassenget flere dager, det kan anbefales. Reiste til Lake Como på dagstur, tar en time til Varenna, og dagstur til Venezia tok to timer. Milano var også en liten time unna med bil. Bergamo by, både gammel og ny, er verdt en tur.

Bella architettura

Grossissimo problema, segnalato alla reception! La camera dichiarata per non fumatori era impregnata dì puzza da fumo sia la camera che il servizio. La cosa spiacevole era la dichiarazione all’ingresso e alla reception che riportava che le stanze venivano arieggiate per 48 ore e venivano sanificate regolarmente! Alle mie rimostranze nessuna scusa, e ciò è stato spiacevole, è solo un semplice e distaccato prima avviso la direzione poi alla mia seconda rimostranza un freddo e distaccato”se vuole le cambiamo stanza”. Molto deludente. Per correttezza ho avvisato della mia segnalazione negativa. Risposta faccia quello che vuole senza nemmeno alzare la testa dal computer. Ovviamente conto pagato!

Molto gradevole la piscina ed il personale Unica pecca uno spiacevole odore di fognature in camera (214)

It’s okay for the price you pay.

Bellissima location, pulizia perfetta.