Holiday Inn Bloomington - Normal by IHG

Room very old with no window to outside. Lighting in room very bad and bathroom small and dark. It was clean though which was appreciated.

I liked that it was right off the highway easy to find. The staff was nice and friendly very knowledgeable. I really didn't have to go out to eat. They had their own restaurant. But when I did go out everything was close and convenient. The rooms were nice and comfortable and housekeeping was very nice and friendly and came and clean my room for the duration stay I was there. Overall that was a great place to stay.

The server at breakfast was very friendly. I hate I didn’t get her name. Just know it’s not continental .My only issues were when I called the desk, it rang for a long time and when someone did answer, I was on hold for forever that I forgot I was on hold. My room had a shower but it didn’t work. Gratefully I’m able to sit in the bath tub as there were no safety rails. Then I wasn’t able to get any sleep the 3 nights I was there because the air conditioning unit was so loud; going on and off every few minutes. The King sized bed and pillows were quite comfy though. Lastly…. No lightening! The bathroom was dark so I had no idea what my makeup would be like until I stepped outside to check it while in my car. The light illuminated from behind the mirror. That was very disappointing.

The staff was friendly and helpful. The room was nice and the bed was comfortable. It was quiet and easy to find.

Very clean and staff was friendly and helpful. Standard room seemed very small, as if hotel was designed for an urban setting, rather than at edge of a town.

I made a reservation for my parents for a roll in shower because my mother is in a wheelchair. When they arrived, they were told that a room like this was not available. How do you expect her to take a shower? We booked the specific shower for that reason. They eventually “found” a room with the roll in shower but not after them sitting there a while after a long day of traveling. I would expect better from this established hotel chain but Holiday Inn Express in general has about a 25 % rate with my mom and dads roll in shower rooms of getting it right. Maybe it’s time to find them a different chain……..

The room floor was all wet in front of the air conditioner. Hotel seemed out dated. Definitely not worth the $176/night fee.

Property clean. A bit of road noise.

Everything was just as expected. I would stay again!

Not ADA compliant. Wheelchair didn’t fit thru door