Holiday Inn Express Kansas City-Liberty by IHG

Bed was comfortable. They had the yogurt I like for breakfast -- high-protein option.

The tube/shower drain did not drain. Public spaces seemed run-down.

Mattress slept well. Nice breakfast

Charged an extra fee with no explanation

Location, was on our way home back to Minnesota

When we arrived at our room, my wife went to use the bathroom and the toilet wouldn't flush. I called the front desk and they said I could change rooms. After 10 hours on the road I did not feel like packing up everything we just unpacked. She said I could come down and try a plunger. Trip to the desk at 11:30 at night. The plunger worked. I asked if I could get 11;30 pm (snowstorm) plumber wages. She laughed. I asked for the manager at check out the next day. She doesn't come in till 10 was the reply. And the front desk clerk was not very cordial. I asked for a phone call when she arrived. I got a voice mail the next day. As of today April 10th nothing has been done to compensate for the inconvenience.

It was clean and comfortable. Staff were friendly.

We had to lay an additional $25 dollar deposit when we arrived to the property that was not listed on our booking information.