Holiday Inn Express Hotel & Suites Orange by IHG

The best part about this Holiday Inn express was the staff themselves! They were approachable, professional, kind, and to please! The breakfast, every morning or well stocked and beautifully presented, and delicious. Overall, the hotel was clean and easy to navigate. Unfortunately, whatever deodorizer they used was a little heavy with regards to the odor it left. Sometimes I was finding it hard to sleep at night because the odor was so heavy. Other than a few minor repairs needed, the hotel was very clean and well manicured. I would absolutely stay there again, and would highly recommend it to anyone who is looking for a really nice hotel!

The reciptionest was very nice and very resourceful

Great!!!

I will say we enjoyed our one-night stay here. The pool was extremely refreshing. They had some people grilling vegetables on a pit. The hotel has its own barbecue pits and a couple of water toys and goggles. There are about three tables out there and several chairs and lounge chairs. The pool water goes 3 to 5 feet in the middle, with a small fountain. Pool towels are given upon request. They have an ice machine and fitness center located near pool access. This hotel is great to escape the hot summer days and enjoy some fun in the sun and water. The rooms are spacious. The room had a minor water odor, but it could be from the cleaning supplies they use. I will say that some of the items in the room are out of date and need to be replaced, like the TV with cracks in the screen. The AC was wonderful. I think they had it set in a deep freezer, but I loved it. They have full-size bathroom toiletries, which is a plus. Even though I question whether they all contained Dove, they still smell good. The toilet will scare the heck out of you with one flush, but other than that, the hotel staff was excellent, friendly, and very accommodating. There is a small computer center by the front desk. The breakfast area is a nice size; you can sit there and watch TV, read, or eat. The breakfast was excellent, with plenty of options. The kids will enjoy the pancake maker (push the button and two pancakes come out). I will definitely stay here again.

Room not ready, dirty, had to request new room bc of another customer that knocked on door, then called our room all within the first 30 min of being there about our kids walking around. Staff was VERY kind.

As a travel advisor for nearly 40 years, I have never experienced a hotelier not honoring terms of a group contract. This hotel did not disclose in a contract a 3rd and 4th person charge of $10 per person, per night. When the contractual terms were disputed after invoice was received, the hotel management did nothing to resolve the problem. This lack of contract disclosure cost my agency over $400. This church group was booked several months prior to arrival and rooms were decreased under contract attrition clause. Group was fully prepaid and rooming list provided before group arrived. Have never had a hotelier or a corporate brand such as IHG not honor terms of a contract. Do not recommend this hotel and will not use again for a group.

The room had a bad order. The shower curtain was dirty

No electricity and no offer for a reduced rate or help bringing luggage down the stairs from the third floor.

Everything was very nice. The main challenge we had was that the toilet was so low to the floor that it was difficult for the three of us who are senior citizens. We are in our 70’s and 80’s.

Clean and friendly