Baymont by Wyndham Fargo

Location

No internet

Locations and little bar was nice.

The shower had broken parts. There was mold on the shower curtain. All the corners had cob webs.

Nothing

I had no idea that I wasn't signing up for the rooms in the pictures. I didn't even realize that it wasn't even accessible from the inside. After the fact we were told that the inside rooms were out of our rate plan. I was never given a rate plan. The room was was a safe room because it had torn up carpet between bathroom and sleeping area, beat up appliances, walls ,broken vents and nasty drapes. We asked to have a new room and the one we got was just as bad( except there was no carpet). This time we called for cleaner to wipe the mold out of the fridge. They have signs up all over saying that they are under reconstruction, but after reading reviews it sounds like it has been going on for too long. They should have closed down the whole hotel.

The breakfast was excellent. I liked that the motel was close to everywhere we needed to go. The bed was comfortable. The room was nice and had every thing we needed. I would stay there again.

Bedroom carpet was stained\dirty.

N/A

Upon arrival I asked the front desk lady if I could pay for my visit with a different card than the one I initially booked with. She said yes, took my new card and used that to do their $50 hold until we checked out that she said would ONLY pend, not go through. Upon departure the $50 did go through, did not just pend. Then they charged me the $175 on my card I initially used to book the room AND charged my other card that I presented to them the day we arrived also for the $175. The front desk lady said they NEVER use a different card, they ONLY use the card that is used for the booking. And then proceeded to tell me the gal who helped me check in was new and that people make mistakes. When asked about the refund to at least one of my cards for the $175 AND the $50 to the other, she said it refunded on their end already and I would have to wait 10 business days for it to show on my end by my bank. Then when I asked her for a print out of the receipt she said no, they are only paperless and they sent me the receipt already to my email. I said I did not receive a receipt, so she said she would do a "push" and I'd get it within 24hours. She was snotty and arrogant. Blamed the service on mistakes and new employees. And when I said I understand being new and mistakes happening but it seems odd that the "new" gal had zero hesitation when answering my questions and was a breeze to work with she just looked at me and gave a "oh, well" look. Then I asked for a manager number or 800 number for me to talk with higher management she gave me a number and I said I would be calling them when I get into my car, she said ok. I got in my car, called the number right away, and the number she gave me was the front desk number and SHE answered it!