Holiday Inn Express Hotel & Suites - The Villages by IHG

Good but room needed attention

Excellent check in staff, friendly, efficient and knowledgeable. The male employee responsible for the breakfast was rude, unfriendly and acted like he didn't want to be bothered.

The hotel is very nice. It is well decorated with all the amenities. Beautiful views of the pool. The bed I slept on was horrible. Too soft and uneven. Too expensive for the lack of sleep I had. Tips for Management: In the days of technology - you definitely need to add plugs. We did not have enough plugs to plug in our phones and c-pap machines. Making reservations through IHG was truly horrible. The website suggested communicating via text, which I did. The whole combined time of waiting and being served was one hour and ten minutes. it was insane!!!. The desk receptionist told us next time to call the hotel directly. Definitely will. IHG and its AI technology did not serve me well. THUS ... expense just not worth it in terms of sleep and sanity.

Arrived - and right in front of our room door, (319) excessive noticeable grime, just vacuuming solved that problem, carpets in hallway and room, distinctive order, old, possibly not steamed or replaced in a long time. Staff was on top of Vacume, very next day, room ironing table, cane apart when closing it, desk agent Sunday 5/4, 11 am, at time of check out, said she would have it replaced before next guest

The place is really nice, the location is beautiful