Paradise Village Beach Resort

Generally the staff is very friendly and the outside, like garden and buildings are kept well. But when something is broken or missing in the room, it will not be repaired or replaced. The worst experience was, when we had to convince the staff, that a blocked toilet is not acceptable. And when we flushed the toilet, there was a leakage, so we had to stand in a puddle of water at the sink. The breakfast was ok, except the coffee, which was undrinkable. The Wifi was not working for a week and only after many complaints, it was finally repaired. In fact only when you complain a lot, action will be taken, which kind of spoils your holidays.

Besides the Wifi working 0% of the time, the place is falling apart and the customer service is the worst I've ever experienced. It's over priced and seems like the owner doesn't believe in spending the profits back into maintainance. Breakfast food was not fresh and not tasty. Any problem you have doesn't get fixed on time. It was a constant struggle for the 6 days we stayed. Please don't book this hotel if you want a nice holiday.

Stay waswas good, but got aa chip fingernail in omelette and disappointed with the service, spoke to manager sahil and the chef abain

Stay was cool and pleasant but restaurant lacks adequate staff.

This is my second stay in the resort. I recommend this resort to all my friends. The staffs are very courteous. The food was good.

Room was not clean at the time of check-in. Hotel Staff (mainly the Evening manager) was very rude and was not willing to co-operate. Service was very slow despite calling and reminding number of times. Most hilarious is that we had to stay with amphibians in our room. Yes !! I am talking about frogs, coming out of toilet gutter and entering the bedroom. Phew !! Did not expect this after spending so much money. The Hotel could have been better if they had focused on all these issues and customer satisfaction.

A nice place to have a stay. Hotel is very next to the Beach. However, we felt that the restaurant requires an improvement.

The only good thing about the hotel was the price and location. Facilities were really bad. Hotel staff is horrible. The hotel had power cuts for hours with no generator backup.

All facilities are no 1

Very nice Hotel.Good Beach hotel with all amenities and like swimming pool , play area, gym , cottages , spa and all common facilities.Rent of the room is a bit on the higher side.