Best Western Plus Edison Inn

My first visit here last year was wonderful. This year I only booked 1 night and had to change rooms 3 times due to major issues. The breakfast is amazing. This year I was eating breakfast and noticed a small roach running across the table next to me. The staff is second to none and will do everything in their power to make your stay memorable. I love every one of them. The hotel just jeeds little upgrades and it should be back to top notch before you know it. There are plenty of great restaurants, shopping, banking, and gas stations nearby. I believe if the hotel is upgraded a bit, I would not hesitate to stay there again. I probably won't be making anymore reservations their until the updates are made.

I stayed here for a church related function. I received the most cordial and prompt customer service from one of the employees named Judy at the front desk. She made sure that my room was up to the best standard possible, which helped me be successful during my stay. I applaud her, and deem her the “golden standard” for hotel hospitality!

We booked two renovated rooms for Thanksgiving but the toilet was not working properly. The staff upgraded us to a 1 bedroom 2 bath suite which was great. They apologized for the inconvenience and even moved our bags for us. The breakfast had several options such as eggs, waffles, fruit, etc. Overall, the hotel was clean and the rooms were decent but there were several people hanging around the back of the hotel and on the steps. I would use caution especially at night, area is a little sketchy. The staff was amazing I would stay here again.

Staff were very cordial and helpful!

The 8.5 score the website gave this Hotel is a joke. The only good thing about this hotel is the staff; they were friendly and helpful. The state of the room was horrendous. The hotel grounds were not kept up and there was trash everywhere. Unfortunately, we were unable to get a refund to stay at another location. I have attached photos.

Breakfast was good and the staff was nice

Fridge didn’t work, curtains was tore to pieces, Pepsi machine gave hot drinks and the bed was so uncomfortable I hurt the next day.

Room needs to be updated. The bed was comfortable. Staff was friendly.

The woman who checked us in on Friday, Dec 6 was great. Very friendly, personable and informative. My daughter arrived at 5 am Dec 7 and waited over 10 min to get buzzed in. No one ever came. I had to get up and come let her in the hotel door. Other than that - our stay was great. Everyone was very friendly and personable - cleaning staff, check in staff, etc.