Beach Break Resort

Property was fine, especially for the price. But we discovered a large roach in our room and wasent offered another room or a refund so we left.

Second time staying here, will be back again! This place is ON the beach, with ocean views from one of the pools and the restaurant/bar. Very excited to see a new bar/restaurant El Punto opened right next door, because our hotel one was COVID closed. Note it is easier to cross the little stream on the beach than to walk to it on the road, although it is of course possible. Porky's was open directly outside the front of the hotel property, too, for dining and drinks (we watched the Superbowl on their many TVs). The hotel itself is operating at what we call a budget COVID level. Front desk was always staffed with a nice helpful person, we got our included surf lessons (thanks Raul!), and we requested and received maid service once during our 5 night stay. Bottled water was not provided in the rooms, but was available in a filling station in the main area. Neither coffee nor any food was provided in the morning, nor were coffee makers available for the rooms. Bathrooms had bar hand soap only, no other toiletries. Pool and beach towels were provided, and all pools were open (no pool bar though). We walked north into town for a few meals and to stock up on the basics for the room (beer and snacks), as mini fridges ARE provided and encouraged to use in your rooms. You can bring your own drinks to the pool areas. COVID testing was required to re-enter the US, and we easily made an appointment request at the lab in the nice Jaco Walk outdoor shopping center online; they contacted us back via email in one day with our appointment times...they schedule YOU based on your flight time, which took the anxiety out of the process for our family. We did pay 77k colones, or about $130 USD per test, credit card or cash, at the lab. It was nice, new, and professional, emailing us our test results in 24 hours as promised (which fell on a SUNDAY). Hope this helps the other COVID era travelers :)

Let me start with the fact that my family has been staying at this hotel for over 30 yrs since it was the Jaco Fiesta back in the 1980s. Staff has always been great. However though I know COVID-19 has put a lot of hotels and business in a precarious spot, my complaint is not with the staff but the hotel amenities and maintenance. I rented 4 rooms which were supposed to be the Garden Rooms since we brought along 3 small dogs. 3 of them faced the parking lot not a garden. All rooms DO NOT HAVE : Tvs, toiletries, safes, coffee makers AND NO BARS/DRINK or FOOD services on the premises. There was a water dispenser in reception area. All rooms had small fridges. Rm 16 - the air conditioner didn't not work the entire weekend. Rm 17 - had a broken lamp and NO mirrors in the entire room. Rm 18 - 1 bed had a huge crater in the middle of the mattress. ORIGINALLY was given Rm 29 - air conditioning didn't work nor the lights....so was changed for Rm 22 - no dresser mirror and a huge frog was living the shower (my friend caught it and released it in the garden). The prices I paid per night were the same as a few yrs ago when all the missing amenities were still in place (including free breakfast) but now with a lot less to offer. I will take the blame for not checking the amenities offered now. But I didn't think to check since other hotels in Jaco still offered what the had been offering in the years past. Disappointed is how we all feel.

I enjoyed my stay at the beach break resort and would go back. I was disappointed that the on-site restaurant and bar were closed due to covid but it is close to town and other bars and restaurants. The only thing that I did not like was the shower. The shower was clean but the water pressure is terrible and it was difficult to use.

not entrance security guard No TV in any of their rooms.No breakfast.

First the section I requested was closed which I was not told during booking, second I discovered no soap to take a shower, informed front desk, said owner does not want soap placed in the rooms, third no tv and very poor wifi, fourth no phones in room to contact desk, fifth I went to the front desk and requested to purchase bottle of water, they don't have any, then I asked for ice, sorry don't have any but we can have it delivered to you, this was 11am at 230 no ice so I drove to town bought ice, water and soap, at 10pm I was sitting outside my room a man employee came up and said here is your ice it will be $10.00 i told him noway I bought ice he said I owe 10.00 I told him to get lost. I have stayed here many times and loved it. I understand covid but most of these complaints are not covid related. I was given an email for the owner but it was incorrect did not go through

No limpiaron el cuarto ninguno de los días que estuvimos en el hotel, no había jabón para lavarse las manos, ni para bañarse, por lo que no están siguiendo los protocolos para evitar la propagación del Covid-19. Tampoco había shampoo, ni rinse y en las habitaciones no había televisores. Además, no hay buena iluminación en las piscinas y en una de ellas (la grande) cuando oscurece hay que irse, porque no se ve nada, esto a pesar de que en los rótulos dice que las piscinas se pueden utilizar hasta las 10 pm.

I will admit we had a very nice break from Pandemia. The room was clean and nice, the pools were really good, and the beachfront location is wonderful. What you need to know is that this hotel is advertising services and amenities that it currently doesn't provide. The bar/restaurant service is totally shut down. There is no daily room cleaning service. They do not have TV/Premium cable. The hot water only worked the first night. There aren't blackout curtains, etc. All of these details and more have been eliminated in order for them to survive the crisis. I told them they have a responsibility to be transparent in their advertising. However that being said the price is heavily discounted, and they were very friendly to us. We decided not to be upset and ended up really enjoying ourselves. If you want to have an inexpensive getaway and know these details you will probably be happy. We rebooked for next month.

good for the price... nice people work there...it needs some updating.

It is a simple hotel, nothing fancy but it is clean, well kept, and comfortable. The rooms were nice, I liked that it had a fridge and a table. The room was fairly large and felt spacious. The pools were nice and the loungers around the pool comfortable for relaxing. Super close to the beach and you can see the ocean from the second pool which I loved!